Wine Retail Sales Assistant - Notting Hill

Fancy joining the UK's number one Wine Specialist? The Role As a 24-Hour Sales Assistant, you will play a vital role in the day-to-day running of our Notting Hill store. You will drive sales performance, deliver market-leading customer service, and act as a true brand ambassador. From hosting tastings to delivering orders in our store van, no two days are the same! Job Details

• Contract: Permanent – Part-Time
• Hours: 24 Hours per Week (Must be flexible to work evenings and weekends)
• Salary: £16,179.32 per annum (Pro Rata)
• Location: Notting Hill, London
• Licence Requirement: Full UK Manual Driving Licence (Held 12+ months) Key Responsibilities
• Customer First: Deliver an exceptional, VIP concierge service to every customer, actively following up on product updates, recommendations, and store tastings.
• Drive Performance: Maximise sales opportunities and support the team in meeting and exceeding store KPIs.
• Storytelling Over Discounting: Share your genuine passion for our product range by selling the story and quality behind our wines rather than relying on discounts.
• Product Knowledge: Actively build your wine expertise, taking advantage of fully funded WSET training to boost your confidence on the shop floor.
• Store Excellence: Take pride in maintaining high standards for the physical appearance of the store, both internally and externally.
• Daily Operations: Handle key store operations, including stock delivery merchandising, customer outreach, and local wine deliveries in the company van.
• Keyholder Duties: Act as a trusted keyholder, confidently opening, running, and closing the store in line with compliance procedures when required.
• Continuous Improvement: Proactively identify operational improvements and share ideas with the manager and team.
• Compliance & Safety: Ensure complete adherence to safety, legal, and operational policies, completing all mandatory training. Knowledge & Skills Required
• Driving Licence (Essential): Must hold a full UK manual driving licence for at least 12 months with no more than 6 penalty points, and feel comfortable driving a company delivery van.
• Wine Passion: Prior wine knowledge is a bonus, but an enthusiastic drive to learn and achieve your WSET Level 2 qualification is essential.
• Customer Focus: Proven ability to deliver outstanding customer experiences and build long-term customer loyalty.
• Flexibility & Initiative: A proactive can-do attitude, self-motivation when working solo or in a team, and adaptability to meet busy retail demands.
• Key Skills: Excellent time management, communication, delegation, and problem-solving abilities. What's in It for You?
• Competitive Hourly Rate
• Generous Staff Discount: Up to 20% off across our range.
• Fully Funded Qualifications: Earn your WSET wine qualifications with structured internal career development and training schemes.
• Retail Trust Access: Discounted e-vouchers, shopping cards, up to 30% savings at high-street retailers, plus 24/7 free counselling and support line.
• Company Benefits: Uniform provided, plus access to our company sick pay scheme. Who Are We? Majestic Wine Group is the UK's largest end-to-end wines and spirits specialist, operating across retail, on-trade, and hospitality through four iconic brands: Majestic Retail, Majestic Commercial, Enotria, and Vagabond. Founded in 1980 and backed by Fortress Investment Group, Majestic operates over 200 retail stores alongside a nationwide supply network and growing wine bar estate. We are dedicated to curating a high-quality, differentiated product range, delivering expert customer service, and continuing our rapid growth across the UK. How to Apply Ready to turn your passion for customer service and wine into a career? Click apply today! Together we are Majestic! TWAM Note: Due to high applicant volumes, this vacancy may close earlier than advertised once sufficient applications are received. Individual feedback will only be provided to candidates invited to interview.