Ocean Freight Import Operator

Role Overview We are seeking a capable and commercially minded Ocean Freight Import Operator to join our growing Birmingham team. This is not a purely operational role we are looking for someone who understands the commercial impact of their decisions, takes ownership of shipments end-to-end, and contributes to profitability, efficiency, and customer retention.We will strictly only consider candidates with minimum 3 years of experiences handling Ocean Import operations. Key Responsibilities Operations- Manage end-to-end ocean import shipments (FCL & LCL)- Liaise with overseas agents for pre-alerts, documentation, and updates- Coordinate customs clearance, delivery, and final mile logistics- Work with shipping lines, hauliers, and warehouses- Proactively manage delays, issues, and service disruptions- Maintain accurate job costing and shipment records Commercial & Cost Control- Ensure shipments are handled in a cost-efficient and profitable manner- Check supplier invoices and protect agreed buy rates- Raise accurate customer invoices and maintain margin control- Identify opportunities to add value or upsell services- Challenge supplier costs where commercially beneficial Customer Service & Relationship Management- Act as a key point of contact for customers- Deliver high levels of proactive communication and service- Build strong relationships to support client retention- Handle queries and issues with a solutions-driven approach Compliance & Documentation- Ensure full compliance with UK import and customs regulations- Manage shipping documentation (B/L, invoices, declarations)- Maintain accuracy to avoid delays, penalties, or additional costs Skills & Experience- Minimum 35 years experience in ocean freight, preferably in imports- Strong understanding of FCL & LCL processes- Commercial awareness with a focus on profitability and cost control- Good system skills- Ability to handle multiple shipments under pressure- Customs clearance (CS) import knowledge is advantageous, but not essential Working Hours & Benefits- Hours: 8:00am 5:00pm- Lunch: 30-minute break- Holiday: 20 days annual leave + bank holidays LNKD1UKTJ