WMR Team Lead - Back Shift

WMR FX Benchmarks have been operating since 1994, and this role sits within FTSE Russell's Benchmark & Index Management division. WMR FX Benchmarks produces benchmark rates for Spot, Forward and NDF rates at fixed points throughout the global day, on a 24hr x 5.5 day basis. Benchmark rates are produced from Hong Kong Opening Sunday to New York Close Friday. Role Summary: This role is within the WMR Content Operations team. Working hours are on a ‘shift' basis, 6.30am to 2.30pm, 1.30pm to 9.30pm and 9.30pm to 5.30am. This vacancy is for the ‘Backshift', approx. 1.30pm to 9.30pm Monday to Friday. The team adopt ‘hybrid' working, with a minimum of three days in the office each week, and two at home. Primarily, this role requires the management of a team of Content Specialists, holding responsibility for people management, day to day operations and accomplishing Divisional objectives through the delivery of service and quality targets. Additionally, this role will also involve participating in the provision of accurate and timely benchmark rates to clients who subscribe to the WMR Spot, Forward and NDF services. These benchmark rates are published every 30 minutes and therefore the Team Lead will be a key part of the production cycle, taking responsibility for the process, beginning to end. Role Responsibilities & Key Accountabilities: Lead a team of Content Operations Specialists in a hybrid working environment Assign and review work, driving and monitoring performance and results Develop expertise within the team by identifying gaps in knowledge and proposing or conducting training of more junior staff Motivate team to meet customer requirements and improve quality and service standards by setting challenging but achievable key performance indicators (KPIs) Lead a team and ensures all escalation/issues are handled appropriately and according to policy Lead performance enablement discussions Lead the day-to-day operations and recruitment, training and development of the team Contribute to cross functional initiatives or horizontal initiatives. In addition, as part of the WMR FX benchmark rates production cycle; Process data in an accurate and timely manner using the knowledge of the tools and financial markets Use the approved sources to identify the data, make valuable contributions to the data or use the data as is defined in the collection policy Perform data investigation on diagnostic, descriptive, and statistical output during the course of research projects Career Stage: Senior Associate London Stock Exchange Group (LSEG) Information: LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject.