Junior IT Desktop Support

The Role Are you passionate about technology, enjoy solving problems and looking for an opportunity to kick-start your career in IT? We're looking for an enthusiastic and motivated team player to join our friendly IT team at Barfoots. This is a fantastic entry-level opportunity to gain hands-on experience in a busy, multi-site business. Working alongside experienced IT professionals, you'll provide day-to-day technical support to colleagues, help maintain our IT systems and equipment, and develop valuable skills across a range of technologies. Key Responsibilities

• Provide first-line IT support to colleagues via telephone, remotely and in person
• Answer incoming IT support calls, logging and managing requests through the IT Helpdesk
• Keep the Helpdesk and users updated on the progress of support requests
• Assist diagnosing hardware, software & general IT issues, coordinating repairs where necessary
• Set up, install and configure laptops, PCs, mobile devices and other IT equipment
• Support routine maintenance, software updates and system checks
• Assist with user account administration, password resets and access permissions
• Liaise with external IT providers when additional technical support is required
• Maintain accurate records of support activities, actions taken and time spent
• Assist with IT training and guidance for colleagues
• Support the wider IT team with system upgrades, projects and improvements Requirements Required Knowledge/Experience: What We're Looking For We're more interested in your enthusiasm, attitude and potential than extensive experience. Ideally, you'll have:
• GCSEs or equivalent, preferably including English, Maths and IT
• An IT-related qualification (A Level, BTEC, T Level or equivalent) would be an advantage
• Basic knowledge of Microsoft Windows, Microsoft 365 and computer hardware
• A genuine interest in IT, technology and troubleshooting
• Good communication and customer service skills
• A logical approach to problem-solving and good attention to detail
• A positive attitude, willingness to learn and ability to work as part of a team Required Knowledge/Experience:
• Microsoft Windows 10/11 Operating System
• Microsoft Office Applications
• Desktop PC and Laptop Hardware
• Anti-Virus Technologies
• Cloud technologies
• Apple mobile devices
• General understanding of wireless technology
• UK Driving Licence Training & Development At Barfoots, we are committed to continuous improvement and endeavour to support internal progression & development opportunities wherever possible. Our Silver Investors in People award status is testament to our dedication towards continuously improvement learning and progression opportunities for all. Benefits Why Work for Barfoots?
• Investors In People Silver Award status
• Company pension scheme
• Life Assurance
• 24/7 On line GP access
• Employee Assistance Program
• Benefits Platform
• Development opportunities
• Discounted leisure membership
• Discounted vegetable box scheme
• Cycle to work scheme
• Free onsite parking
• Approved training centre for Highfield qualifications
• Rapidly growing company
• Committed to Sustainability