Call Handler

Call Handler (Remote) ⚡ Fast-Track Your Application: Click "Apply on Company Website" to submit your CV. Our system auto-parses your resume so you can complete your application in 20–25 seconds and instantly unlock access to similar active UK graduate jobs! Overview We are looking for a professional and customer-focused Call Handler to provide responsive telephone support to customers across the UK. This is a remote, entry-level opportunity suitable for candidates with strong communication skills who are comfortable speaking with customers, handling enquiries and recording information accurately. You will manage inbound and outbound calls, provide clear information, resolve routine queries and escalate more complex matters when required. Job Snapshot 🎯 Job Functions: Other | Information Technology | Management 🏷️ Category: Customer Services 📍 Location: United Kingdom 🏠 Workplace: Remote 💼 Job Type: Permanent ⏰ Employment: Full-Time 🎓 Experience: Entry Level 📊 Salary: £25,000–£29,000 per annum Key Responsibilities

• Handle inbound and outbound customer calls in a professional and helpful manner.
• Respond to customer enquiries and provide accurate information.
• Record call details, customer information and outcomes accurately.
• Resolve straightforward queries during the initial contact where possible.
• Escalate complex or sensitive enquiries to the appropriate team.
• Update customer records and internal systems following each interaction.
• Follow established call-handling procedures and service standards.
• Maintain confidentiality when handling customer information.
• Communicate clearly and professionally with customers and internal teams.
• Support general customer service and administrative activities when required. Requirements
• Strong verbal communication and active listening skills.
• Professional and customer-focused telephone manner.
• Good written communication and basic administrative skills.
• Strong attention to detail and accuracy.
• Comfortable using computers and digital systems.
• Ability to remain calm and professional when handling challenging enquiries.
• Good organization and time-management skills.
• Comfortable working independently in a remote environment.
• Previous call handling or customer service experience is helpful but not essential for this entry-level role.
• Willingness to learn internal systems, processes and service procedures. What We Offer
• Competitive salary of £25,000–£29,000 per annum.
• Permanent, full-time employment.
• Remote working across the United Kingdom.
• Structured onboarding and role-specific training.
• Opportunity to build customer service and call-handling experience.
• Career development and progression opportunities.
• Supportive and professional working environment. How to Apply Apply in around 20–25 seconds — confirm your details, upload your CV and submit your application.