Laser Trainer

Role Summary The Laser Trainer is responsible for ensuring all Skin Laundry clinics operate safely, consistently and in full compliance with laser safety legislation, clinical governance standards and regulatory requirements. The role leads therapist training, competency development, clinical governance, laser safety, statutory licensing and quality assurance to ensure all therapists are trained, competent and authorized to perform treatments safely while maintaining the highest standards of clinical excellence. Key Responsibilities

1. Laser Safety & Clinical Governance

• Act as the appointed Laser Protection Supervisor (LPS) for all clinics.
• Ensure compliance with laser safety legislation, company policies and clinical protocols.
• Promote a culture of client safety, clinical governance and continuous improvement.
• Conduct laser safety audits and investigate incidents.
• Implement corrective and preventative actions following audits or incidents.
• Liaise with Laser Protection Advisers (LPA), equipment manufacturers and regulatory authorities.
• Ensure only appropriately trained and competent therapists operate laser equipment.

2. Clinical Training & Development

• Design and deliver induction programmes for all newly appointed Laser Therapists.
• Deliver ongoing clinical training, refresher programmes and competency assessments.
• Train therapists in:
• Laser safety
• Clinical protocols
• Client consultations
• Treatment techniques
• Infection prevention and control
• Clinical documentation
• Client care standards
• Introduce new technologies, equipment and treatment protocols.
• Coach and mentor therapists to ensure consistent clinical excellence.
• Maintain therapist competency records and clinical sign-off documentation.

3. Recruitment & Clinical Onboarding

• Partner with Human Resources during the recruitment and selection of Laser Therapists.
• Participate in interviews and practical competency assessments.
• Verify therapist qualifications, certifications and licensing requirements.
• Lead the clinical onboarding process for new therapists.
• Monitor therapist competency throughout probation and provide structured development plans.

4. Licensing & Regulatory Compliance Manage and coordinate all statutory licensing and compliance requirements, including:

• Special Treatment Licence renewals and licensing enquiries.
• Business Insurance.
• Employer's Liability Insurance.
• Public Liability Insurance.
• Cyber Insurance.
• Fire Equipment Service Certificate renewals.
• Portable Appliance Testing (PAT).
• Equipment servicing schedules and compliance documentation. Additional responsibilities include:
• Maintaining a compliance calendar and renewal tracker.
• Coordinating inspections and regulatory audits.
• Liaising with insurers, Local Authorities, Laser Protection Advisers and external contractors.
• Ensuring all compliance records remain accurate, current and audit-ready.

5. Clinical Quality Assurance

• Conduct routine clinical audits across all clinics.
• Observe therapist performance and adherence to company protocols.
• Investigate clinical concerns, incidents and client complaints.
• Identify training needs and implement corrective action plans.
• Monitor treatment consistency and client outcomes.
• Drive continuous improvement initiatives across the clinical function.

6. Equipment Compliance & Clinical Support

• Oversee the servicing, maintenance and safe operation of laser equipment.
• Coordinate preventative maintenance schedules.
• Maintain servicing and maintenance records.
• Support the implementation of new clinical technologies.
• Minimize equipment downtime while ensuring full regulatory compliance. Key Performance Indicators
• Full compliance with laser safety legislation and regulatory requirements.
• Zero overdue licenses, certifications or insurance renewals.
• 100% therapist competency certification prior to independent practice.
• Completion of all induction and refresher training programmes.
• Successful internal and external compliance audits.
• Consistent clinical standards across all clinics.
• Positive client treatment outcomes.
• Timely equipment servicing and minimal equipment downtime.
• Clinical governance compliance across all locations. Personal responsibilities
• Apply oneself to the job, continually upgrade oneself, and embrace Skin Laundry's core values.
• Always demonstrates professional accountability and responsibility.
• Complies with the Code of Ethics and Code of Conduct of Skin Laundry.
• Maintains own staff development folder to record educational activities and professional growth related to evidenced based practice and critical incidents.
• Maintain registration with licensing board and local medical health authority.
• Maintains current knowledge in the latest clinical practices. Job Requirements Skills and Knowledge
• Should have strong communication skills (both written & verbal).
• Must have excellent interpersonal skills.
• Should be presentable, have good manners and must always be well spoken.
• Knowledge of organization policies, procedures, and systems.
• Knowledge of health administrative practices.
• Knowledge of computer systems and applications.
• Knowledge of government regulations and requirements.
• Skill in gathering and interpreting data.
• Skill in developing and maintaining effective working relationships with team members, clients, public and external agencies.
• Ability to take initiative and to exercise independent judgement, decision-making and problem-solving expertise.
• Ability to research and prepare reports or other correspondence as required.
• Computer literate in Microsoft word / excel and able to answer formal emails as well as make bookings.
• The ability to research, process, analyze and present material clearly and concisely.
• Should display discretion and an understanding of confidentiality issues. Personal Traits
• Should be positive and self-motivated.
• Should take initiative and lead by example.
• Should be service oriented and client focused.
• Should be able to work under pressure and adhere to tight deadlines.
• Should display clarity of speech.
• Should be passionate about personal appearance and good hygiene.
• Should have good organizational and time management skills.
• Be flexible with working location as this can change during the day. Educational Qualifications
• Hold a Beauty therapist NVQ Level 6 or an ITEC level 6 qualification. Experience Prior experience as a therapist holding managerial and training responsibilities is required. Reporting line
• Reports to the Head of Country Ability to commute/relocate
• London W1F: reliably commute or plan to relocate before starting work (required)