Operations Manager - Weekly Flowers

LOCATION: London, Battersea START DATE: December 1st 2026 ABOUT US Founded in 1989, PAUL THOMAS has spent more than three decades creating flowers for London's most elegant parties and weddings, while supplying leading hotels, businesses, and private homes exquisite weekly arrangements. Now based in London and Dubai, the brand continues to expand its presence while remaining dedicated to exceptional flowers, sustainable practices, and impeccable service. Known for abundant, expressive designs, our creations have earned a loyal clientele including the Royal Family and renowned institutions such as The Ritz, Sotheby's, Burberry, and Derwent London. What began life as a small Mayfair shop, PAUL THOMAS has grown into an internationally recognised name in floristry, delivering bouquets nationwide and creating spectacular events worldwide THE ROLE Manage the day-to-day running of our Weekly Flowers department, enabling The Weekly Flowers Design and Client Managers to focus on creating exceptional flowers for hotels, businesses and private clients. Keep the team, purchasing and logistics organised while maintaining excellent service and working within agreed budgets. KEY RESPONSIBILITIES

• Coordinate weekly production, deliveries, installations and collections, resolving day-to-day operational issues.
• Plan staff rotas, workloads, holiday cover and freelance support to meet client needs within staffing budgets.
• Manage day-to-day people matters, including recruitment, onboarding, attendance and performance, with support from management and HR advisers.
• Assist designers with buying flowers, foliage and supplies to budget; track spending, reduce waste and flag overspends promptly.
• Meet clients, maintain strong relationships and coordinate briefs, site visits, feedback and service issues with the designers.
• Oversee stock, vases, equipment and workspace organisation, coordinating transport and maintaining health and safety standards.
• Coordinate seasonal projects, including Christmas installations and removals, and improve systems to support efficient, profitable delivery. ABOUT YOU
• At least three years of operations experience, with experience coordinating teams, schedules and budgets.
• Highly organised, proactive and confident managing people, solving problems and communicating with clients and suppliers.
• Floristry experience and a full driving licence are desirable, but neither is essential. APPLY The role is a standard 42.5 hour working week, with additional week and weekend hours when required (paid overtime). Highly competitive salary and bonuses. Please send your CV to careers@paulthomasflowers.co.uk along with a covering letter and portfolio if applicable when applying for the role. COMPANY BENEFITS
• Overtime is fully paid at PAUL THOMAS or time off in lieu can be organised
• All employees receive 28 days' holidays, including Bank Holidays. Additional holiday days and other benefits will be awarded for long service
• Yearly service awards
• Enhanced Sick Pay policy following a successful probation
• Flexi-lunch's The role is a standard 42.5 hour working week, with additional week and weekend hours when required. Fully studio-based.