Customer Services Agent

Customer Service Agent ( 6 month contract )

Location: Leatherhead

Salary: £26,277.50 per annum

Hours: 37.5 hours per week, shifts between 7:00am and 8:00pm, Monday to Sunday (5 days out of 7)

The Role

We are seeking a friendly and motivated Customer Service Agent to provide excellent support to customers within a busy contact centre environment. You will be the first point of contact for inbound enquiries, helping customers resolve issues and ensuring a positive experience.

Key Responsibilities

• Handle inbound customer calls professionally and empathetically.
• Log and update customer information accurately.
• Liaise with internal teams to resolve customer queries.
• Keep customers informed throughout the resolution process.
• Meet service standards and contribute to team targets.

Requirements

• Strong communication and customer service skills.
• Positive attitude and willingness to learn.
• Good IT and administration skills.
• Ability to remain calm under pressure.
• Previous customer service or contact centre experience is desirable but not essential.

Benefits

• 33 days holiday.
• Flexible working hours.
• Career progression opportunities.
• Funded training and professional development.
• Pension scheme.
• Employee Assistance Programme.
• Company sick pay.
• Volunteering allowance.

Ideal for candidates who enjoy helping people, solving problems, and delivering outstanding customer service.