Senior IT Operations Engineer

Senior IT Operations Engineer | 6–9 Month Contract | Up to £425 Per Day (Inside IR35) We are working with a growing UK organisation that is developing its IT function to support its expanding team. They are looking for a proactive, hands-on Senior IT Operations Engineer to work closely with the Head of IT, helping to ensure the smooth day-to-day running of IT services while supporting the development of the organisation's systems, processes and technology. This role combines hands-on IT operations and technical support with service management and continuous improvement. You will take ownership of incidents and service requests, support users across the business, manage end-user devices and assist with technology rollouts, including Microsoft Intune and Microsoft 365. Alongside the technical responsibilities, you will help improve IT service processes, coordinate external IT suppliers and ensure users receive a reliable, responsive and effective IT service. The ideal candidate will have a strong background in IT operations or service delivery, a good understanding of ITIL principles and the technical ability to get involved in tasks such as setting up laptops, onboarding new users, managing devices and troubleshooting technical issues. Role Details

• Rate: Up to £425 per day
• IR35: Inside IR35
• Contract Length: 6–9 months
• Location: London - Hybrid (3x per Week)
• Travel: Approximately twice per month to the Cambridge site
• Working Pattern: Full-time
• Start Date: ASAP
• Reporting To: Head of IT Responsibilities
• Take ownership of day-to-day IT operations, ensuring systems, devices and services run effectively.
• Provide hands-on technical support across end-user devices, Microsoft 365 and the wider IT environment.
• Manage incidents, service requests and escalations, ensuring issues are investigated and resolved promptly.
• Apply ITIL principles to incident management, service requests and continual service improvement.
• Set up, configure and deploy laptops and other end-user devices for new and existing employees.
• Manage user onboarding, offboarding and access changes, including account setup, permissions and device provisioning.
• Support Microsoft Intune, including device enrolment, configuration, application deployment and endpoint management.
• Troubleshoot issues across Windows and Mac environments, Microsoft 365 and end-user applications.
• Support Entra ID (Azure AD), Exchange Online and SharePoint Online, working with external providers where required.
• Coordinate third-party IT suppliers and ensure technical issues are followed through to resolution.
• Assist with IT projects, technology rollouts, system upgrades and improvements to the end-user environment.
• Maintain IT documentation, asset records, support procedures and user guidance.
• Support meeting room, AV and collaboration technology.
• Identify opportunities to improve IT processes, service quality and operational efficiency.
• Work closely with the Head of IT to develop and maintain an effective IT operating environment. Desired Skills & Experience
• Experience in IT Operations, IT Support, IT Service Delivery or a similar technical role.
• Strong hands-on experience supporting end-user devices and business IT systems.
• Good understanding of ITIL principles and IT service management processes.
• Experience managing incidents, service requests, escalations and technical problems.
• Practical experience setting up laptops, configuring devices and onboarding new users.
• Experience with Microsoft Intune and device management.
• Good knowledge of Microsoft 365, including Exchange Online and SharePoint Online.
• Understanding of Entra ID (Azure AD), user accounts, permissions and access management.
• Experience supporting Windows and Mac devices.
• Ability to troubleshoot technical issues independently and take ownership through to resolution.
• Experience working with external IT suppliers and coordinating technical support where necessary.
• A proactive approach to improving IT processes and the end-user experience.
• Strong communication, organisational and problem-solving skills. We're looking for someone who combines strong technical capability with a proactive, service-focused mindset — someone who can keep IT operations running smoothly, improve processes and get hands-on when the business needs them.