Retention Advisor

Are you great with customers and enjoy finding solutions? We're looking for a Retention Advisor to help keep our existing insurance customers by providing excellent service and support at renewal. What You'll Do

• Speak with customers about their insurance renewals
• Understand customer needs and provide suitable solutions
• Handle policy queries and changes
• Build strong relationships and deliver outstanding service
• Work towards retention and renewal targets What We're Looking For
• Strong communication and customer service skills
• Confidence in handling conversations and negotiations
• A positive and proactive approach
• Insurance experience is desirable but not essential What You'll Get
• Competitive salary and bonus
• Training and development opportunities
• Supportive team environment
• Career progression opportunitie INDX03 AIB Hybrid If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. As an Everywhen colleague, you will be expected to uphold our values, act professionally and respectfully towards others, and contribute to a workplace where everyone is treated with dignity and respect. We expect all colleagues to help maintain an environment free from bullying, harassment, victimisation and other inappropriate behaviours, supporting our commitment to an inclusive and high-performing culture. Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. Note to recruiters and employment agencies: We will not pay for unsolicited CVs from recruiters and employment agencies unless we have a signed agreement and have requested assistance, in writing, for a specific opening.