Survey Coordinator

JOB TITLE: Survey Co-ordinator DIVISION: Building Consultancy – Structural Surveys LOCATION: Daresbury Office We are seeking a highly organised and motivated Survey Co-ordinator to join our Structural Surveys team. This role will provide essential day-to-day administrative and operational support to our Engineers, ensuring the smooth running of the business. This is an excellent opportunity for a candidate with strong administrative experience who is keen to further develop their skills within a professional and supportive environment. To be successful in the role you will need to demonstrate a commitment to innovation and a determination to provide a market leading service and product on behalf of Structural Surveys, a QuestGates Company. Key Skills:

• Excellent communication skills, both oral and written
• Strong IT literacy, particularly in Microsoft Office (Word and Excel)
• Demonstrate personal and professional integrity and lead by example
• Ability to work and contribute positively as part of a team and in isolation
• Ability to work accurately under pressure, adhering to deadlines and service standards
• Professional and confident telephone manner The role involves:
• To demonstrate a high level of technical quality and service delivery
• To provide exceptional customer service at all times
• To participate positively and constructively as a team member, sharing knowledge and providing feedback and suggestions
• To use internal systems such as GoReport (training provided)
• To handle client enquiries via phone and email, arranging survey appointments
• To proactively follow up enquiries to convert them into confirmed jobs
• To manage Engineers diaries and booking schedules using internal systems
• To maintain accurate electronic filing systems and carry out general administrative duties
• To distribute service review requests and gather customer feedback The Package:
• Competitive salary
• Enhanced contributory pension
• Flexible benefits
• Enhanced family leave
• Electric car scheme
• Voluntary benefits schemes
• Birthday holiday
• Share purchase scheme with interest free loans Hours of work: Standard working week is 35 hours, Monday to Friday with flexibility to work from home/office. Closing Date for Applications: Close of business on Friday 16th October 2026. Contact details: If you would like further information about this vacancy or wish to apply, please email recruitment@questgates.co.uk by the closing date.