Implementation Consultant

Job Title: Implementation Consultant – Housing Software (Remote) Design and implementing software solutions for our clients. Fully remote, with travel to client site. About ROCC With more than 40 years' experience, we are independently owned, dynamic, and adaptable, driven by a simple collective goal: to be the UK's leading supplier of housing maintenance software solutions. Our reputation is built on long-standing client partnerships founded on reliability, flexibility, and transparency. This commitment has helped us maintain 100% customer satisfaction among our local authority, housing association and maintenance clients. Our people are at the heart of this success. We're proud of our hugely supportive and collaborative team, where colleagues feel valued, thrive, and shape their careers around what works for them. Our average length of service is over 11 years — a testament to our culture. The Role We are growing, and as a result, looking to expand our dynamic product consultancy team. Reporting to the Head of Delivery, this pivotal, hugely varied role will see you manage project implementations by providing:

• Business analysis, gathering and scoping of customer requirements
• Designing specifications and configuring solutions that match client needs
• Liaising with internal teams and 3rd party supplier to help deliver solutions
• Ensuring functional requirements are met through QA, UAT and demos
• Managing the go live and reporting process There is a wide array of implementation projects. You will start off managing minor change requests, delivering upgrades or enhancements, deploying new modules and eventually, leading full new client implementations. Whatever the project, your focus will be the same — delivering exceptional outcomes for our clients. Key Responsibilities
• Building strong relationships with clients to aid project implementation and customer success
• Management of the day-to-day delivery of minor to mid-size customer projects
• Working as part of a team on larger customer projects
• Supporting the Pre-Sales teams with face to face and online product demos.
• Training clients and internal teams to share product knowledge
• Identifying revenue generating opportunities from clients (e.g. change requests, additional modules or functionality) About You
• Some exposure to housing software within a software house, local authority, housing association or consultancy (essential)
• Software implementation and configuration experience, and an understanding of system integration
• Strong communication and the ability to build strong customer relationships
• A consulting mindset. Strong analysis, problem solving and project management skills, able to manage multiple stakeholders and projects in parallel
• A self starter, able to use initiative to learn new skills
• Based in the UK and able to work here without restriction. We work fully remote, but you'll need to be flexible to travel to client sites across the UK (typically 1 day per week) What We Offer
• Variety – a broad role at the heart of the business
• Collaboration – a team environment where every voice is heard. We may be remote, but our team is at the heart of everything we do
• Tangible Achievement - enjoy taking a project from conception to deployment
• Customer Centric – customer success is at the heart of everything we do
• Real Responsibility – you will be self-managed but supported by regular 1:1s with the Head of Projects to help you succeed and progress
• Stability – an average length of service of over 11 years
• Flexibility – to manage your own time and diary. We focus on outcomes, not watching the clock Salary and Package
• £35-55,000 dependant on experience
• Performance-related bonus
• Company Pension and Life Assurance
• 25 days holiday, plus your birthday and one day per year paid volunteering leave Apply Now