Process Management Specialist

Job Title: Process Management Specialist  Location: Hong Kong (On-site)  Employment Type: Full-time  About the Role  We are seeking a Process Management Specialist to drive cross-office process alignment, digital transformation, and project delivery within our fast-paced, high-growth freight forwarding business. This role is vital for building scalable operations and delivering tangible business value through structured process improvements and digital solutions.   Key Responsibilities  Process Management & Alignment 

• Align current processes across different departments with key stakeholders.  
• Walk through and document existing workflows process-by-process with stakeholders to identify pain points and areas for improvement.  
• Clearly visualize business and operational processes to foster shared understanding and support system implementation.  
• Assist in designing, documenting, and implementing new centralized and scalable processes to enhance productivity and quality.   Project Support 
• Define project scope and objectives for both internal and external initiatives.  
• Identify key stakeholders and assist management in decision-making by assigning clear task owners and responsibilities.  
• Support multiple digital and process optimization projects concurrently to ensure efficient, high-value delivery.  
• Gather and align expectations and communications among stakeholders from diverse regional offices and cultural backgrounds.   Collaboration & Stakeholder Management 
• Work closely and proactively with Operations Heads to understand operational challenges and implement effective solutions.  
• Collaborate with developers, product owners, and IT teams to translate business requirements into functional system features.  
• Serve as the primary interface between business teams and system developers, ensuring requirements are clear and feasible.  
• Present and explain processes in a clear manner accessible to both technical and non-technical stakeholders.  
• Demonstrate solid data analysis capabilities to independently perform data analysis, build reports, and establish data quality monitoring mechanisms ensuring accuracy, timeliness, and traceability.   Qualifications & Requirements 
• Minimum 5 years of experience in the freight forwarding or logistics industry.  
• In-depth understanding of end-to-end China export logistics and freight forwarding processes.  
• Preferred experience in process design, standardization, and continuous system/workflow improvement.  
• Proven track record in supporting system implementations, business analysis, and collaborating with software development teams.  
• Proficient in Microsoft Office (especially advanced Excel); strong data sensitivity; hands-on experience with SQL, Power BI, or similar tools for data processing/dashboard development is preferred.  
• Fluent in spoken and written English and Mandarin.  
• Strong multi-tasking abilities, excellent prioritization skills, and independent problem-solving capabilities.  
• Strong service mindset, high sense of responsibility, and high resilience under pressure.