Senior Manager

Position Responsibilities

• Collaborate various teams to manage the special business initiatives after the launch of eMPF and determine future service model to support both employers and members in achieving business goals;
• Assist the penetration and adoption of e-services tools to target groups and develop sales for services model;
• Work closely with team lead and counter partners for client retention to ring fence existing portfolio;
• Participate in task force and work group and support the business initiatives;
• To deliver solutions and execute the implementation plans to meet the agreed timeline.
• Monitor service activities to comply with regulated requirements and risk management
• Proactively evaluate key performance measures for continuous success Required Qualifications
• Evolving changes and uncertainties in the eMPF requirement and how it incorporates in existing system and future system
• Ability in cooperation with internal peers and external parties (including new vendors) on the development of the business initiatives and new servicing models
• High degree of sense in unforeseen market changes and customer sentiments after eMPF onboarding
• Excellent communication and interpersonal skills
• Excellent analytical, problem solving and solutioning skills
• A capacity for constant learning from both success and failure
• Open to change and continuous improvement Preferred Qualifications
• Ability to work under pressure
• Experiences in managing the business initiatives and project management
• Strong philosophy in fostering digitalization When You Join Our Team
• We'll empower you to learn and grow the career you want.
• We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we'll support you in shaping the future you want to see. About Manulife And John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com. Working Arrangement Hybrid