Credit Controller - Global Markets

Do you enjoy building strong broker relationships, resolving complex receivables issues and ensuring payments are collected on time?

About us

At Munich Re Specialty - Global Markets (MRS-GM), it is our ambition to become the leading Primary Specialty Insurance provider, underpinned by an effective and adaptable strategy, superior products and industry leaders working in a supportive environment to achieve this.

At the heart of our success is a strong culture where people are encouraged to be present, bold and curious, allowing them to achieve their individual goals.

Please see our website for more information.

Credit Controller (m/f/d*)

We are currently looking for a Credit Controller to be based in Milan on a full-time basis, reporting into the Credit Control Manager.

The Credit Controller will support the effective management of premium receivables, working closely with brokers, underwriters and internal stakeholders.

Responsibilities:

• Ensure premium payments are received within agreed credit terms, maximising collections and supporting the achievement of credit control targets.
• Process and administer credit control transactions accurately and in line with relevant procedures.
• Produce, analyse and investigate aged debtor reports and credit balances.
• Chase, resolve, negotiate and reconcile aged credit accounts directly with brokers, ensuring funds due to clients are forwarded without delay.
• Work closely with underwriters to resolve accounting queries and errors quickly, escalating issues when appropriate.
• Monitor payments received and maintain accurate records and data across relevant systems.
• Respond to customer enquiries, take ownership of allocated correspondence and keep relevant KPIs up to date.
• Document processes effectively, manage tasks within agreed timelines and proactively identify opportunities for continuous improvement, while providing cover across the team when required.

Knowledge and Skills

• Experience or knowledge of the end-to-end receivables process, supported by a relevant professional qualification or equivalent experience.
• Ability to communicate in Spanish, both verbally and in writing.
• Strong analytical and problem-solving skills, with excellent attention to detail.
• Clear and confident communication skills, with the ability to work effectively with a range of internal and external stakeholders.
• A collaborative and flexible approach, with a strong customer focus and willingness to share knowledge across the team.
• Strong planning and time management skills, with the ability to prioritise workload, meet deadlines and deliver results under pressure.
• A proactive mindset, taking ownership of tasks and continuously looking for ways to improve processes and performance.
• Intermediate proficiency in Microsoft Excel and confidence using Microsoft 365; experience with SAP, Websure or Power BI would be an advantage.

Diversity, Equity & Inclusion

All candidates in consideration for any role can request a reasonable adjustment at any point in our recruitment process. You can request an adjustment by speaking to your Talent Acquisition contact.

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• This job advertisement is addressed to all female and male candidates who meet the requirements, without any discrimination based on sex, gender, sexual orientation, nationality or ethnic origin, religious belief, disability, and/or any other personal or social condition.