Customer Support Representative

David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard Polish-speaking Customer Support Representative for their Lisbon office.

Position: Customer Support Representative

Location: Lisbon, Portugal

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Provide optimal advice regarding various incoming bank client queries over the phone
• Respond to customers queries in timely and efficient manner
• Provide clear information about products and service
• Deliver a positive attitude towards the brand
• Achieve strong customer satisfaction with a focus on quality and results
• Maintain and update all job-related administrative forms
• Use handbooks to help you out in specific cases

REQUIREMENTS:

• Native or proficient level of Polish language, both verbal and written
• Fluent in English (at least B2 level)
• Computer literate with sound knowledge of Microsoft Office package
• Excellent communication skills
• Resourceful and stress resilient personality that can adapt and remain calm in all situations
• Ability to work independently, while being team player at the same time

OFFER:

• Holiday entitlement with 22 days per year
• Four weeks training that prepares you optimally to conduct the job tasks
• Be part of a dynamic multilingual, multicultural and creative team with positive and friendly atmosphere
• Permanent contract after 2 years
• Private health insurance after contract signature (additional to standard insurance)
• Airport pick-up and administrative help with registration in Portugal
• Reimbursement of flight expenses after 9 months
• Yearly paid flight to home destination
• Accommodation in one of our shared company apartments for international candidates
• Free Portuguese classes, water sport activities, soft trekking and much more