Customer Service Representative

David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a German -speaking Customer Representative to join their teams in Porto.

Position: Customer Service Representative

Location: Porto, Portugal

Work model: On-site

Employment type: Fixed term (6 months) with possibility of extension / permanent contract

DUTIES AND RESPONSIBILITIES:

• Handle all incoming contacts from bank clients via phone, chat and email (appointments, income statements, PIN/TAN orders for online banking, implementation of card blocking, mediation between the customer and other bank branches, feedback)
• Provide excellent and nimble customer service experience and seek continuously for initiatives to enhance service and improve the overall customer experience
• Use adequate tools, processes and/or methods to ensure the provision of accurate, valid, and complete information
• Sales-oriented presentation of the product range
• Present the product range in a sales-oriented way, support of central marketing campaigns.

REQUIREMENTS:

• Native/fluent in German both verbal and written. Fluent in English (minimum C1 level)
• Ability to listen actively, identify, apply and explain your product and/or service expertise with clarity and solve issues in the first contact with customers
• Ability to take stressful situations well.

OFFER:

• Comprehensive initial training and and guidance to make sure you're well prepared and comfortable at a new workplace
• Support from colleagues with coaching and mentoring opportunities
• Health and Wellbeing initiatives
• Monthly meal allowance
• Relocation support
• And much more!