Store Supervisor

We're looking for a proactive and customer-focused Store Supervisor to help lead our team and deliver outstanding results. This is a hands-on role where you'll support the Store Manager in day-to-day operations, inspire colleagues, and ensure every customer enjoys an exceptional experience. This role will also include a focus on Agricultural customers and maintaining our CRM system.

Contract: Permanent

Hours: 40 hours per week

Hours of Work: Working 5 days out of 7, including alternate Saturdays.

As Store Supervisor, you'll play a key role in driving store performance, maintaining high standards, and supporting team development. You'll lead by example, create a positive and solution-focused environment, and make sure every interaction reflects our values: customer first, innovative, knowledgeable, honest, committed, and courageous.

Key responsibilities include:

• Supporting the Store Manager in delivering annual sales budgets and business plans

• Driving sales through effective merchandising and stock control

• Leading daily team organisation, rotas, and task delegation

• Coaching and motivating colleagues to achieve targets and deliver excellent service

• Handling customer queries and complaints professionally

• Ensuring compliance with health & safety policies and company procedures

• Acting as Duty Manager and keyholder when required

Maintaining our CRM system, including daily call outs to our Agricultural customers.

Supporting our delivery team when needed

• Proven experience in a supervisory role within a retail or customer-facing environment

• Strong understanding of retail operations, including stock control and customer service

• Skilled in problem-solving and prioritising under pressure

• Excellent communication and interpersonal skills to lead and engage colleagues

• Flexible and adaptable, with a commitment to continuous improvement and team success

• A natural leader with a customer-first mindset and a passion for delivering outstanding service

📈 Scottish Widows contributory pension - company will match up to 5%

🛍️ Up to 25% colleague discount in store

🚗 Free parking on site

🌴 33 days of annual leave, including bank holidays (pro-rated for part-time colleagues)

📚 Excellent training and development opportunities

🪜 Plenty of career progression opportunities

👨‍👩‍👧‍👦 Life Assurance

🗣️ Employee Assistance Programme with Retail Trust

🎁 Comprehensive colleague benefits

🚼 Enhanced Family Leave Policies