User Support Officer - Level 3

About the role

Expand your skills. Make a real impact.

We're looking for Level 2 or 3 ICT User Support Officers to join our dynamic ICT User Support team. This is an exciting opportunity to work with modern technologies, develop specialist skills, and help deliver outstanding ICT services across the organisation.

About the Role

As a Level 2 or 3 ICT User Support Officer, you'll provide expert technical support for a wide range of systems, applications, devices, and services. You'll work on complex incidents, support colleagues across the organisation and contribute to projects that improve our technology and user experience.

You will:

• Provide technical support and troubleshooting for ICT services
• Investigate and resolving incidents and service requests
• Support Microsoft 365, Windows 11, Android and multiple line of business applications
• Work with suppliers and technical teams to resolve issues and improve services
• Contribute to ICT projects, upgrades, and service improvements
• Create and maintain technical documentation and knowledge articles
• Identify opportunities to improve efficiency, performance, and user satisfaction

Further Information

We're interested in people who are:

• Passionate about technology and helping others
• Strong problem-solvers with a logical and methodical approach
• Committed to delivering excellent customer service
• Eager to learn, develop and expand their technical expertise
• Able to communicate technical information clearly and effectively both in-person, over the phone and in written form

Why join Dorset Council ICT

We offer….

• A supportive environment where learning and development are encouraged
• Opportunities for training, mentoring, and professional certifications
• Exposure to a wide range of technologies and projects

We also offer….

• Clear pathways for career progression and personal growth
• Flexible working arrangements where appropriate

Further Information

For an informal conversation please contact Simeon.Cadman@dorsetcouncil.gov.uk

You must have a full and clean driving licence

About Us

At Dorset Council, it's not just about the work we do, it's about how we do it. Hear directly from our employees about what makes Dorset Council special in this short video:

At Dorset Council, we are working together to create a fairer, more prosperous, and more sustainable Dorset for everyone, now and in the future.

We:

• provide essential services that support over 300,000 residents
• work in partnership to make a real difference
• value every role and the impact it has on our communities
• support our employees to grow, develop, and thrive

You will:

• be part of a team that works together for a better Dorset
• have access to a range of benefits and support
• receive training and development opportunities to help your career progress

This role is UK-based, and we will need to confirm your Right to Work as part of the appointment process. We use generic job descriptions and person specifications, so the job title in any attachments may differ from the advert. If needed, we will provide additional details in a context statement.

If you're passionate about making a difference, we'd love you to join us.

Find out more about how to apply.