Customer Service Assistant Apprentice

The role is for a customer service assistant to help deal with patient queries at a busy online pharmacy. The selected candidate will join an existing team of customer service personnel and aid with processing queries, refunds and returns and customer reviews.

What you'll do

Day to day role responsibilities will include:

• Answer patient telephone queries
• Process email, social media and live chat queries
• Make accurate contemporaneous notes
• Process customer refunds and returns and any shipping issues
• Escalate clinical queries to our clinical team
• Aid with improving marketing with our marketing from issues picked up from customers

Training

• The apprentice will be working towards the Customer Service Practitioner Level 2 Apprenticeship Standard
• Delivered in the workplace via online training with Colchester Institute

After the apprenticeship

• Departmental lead roles for different income stream avenues in the business
• Senior customer service positions in customer service department

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Team working
• Patience

Qualifications

• Essential: GCSE, maths and English (grade A*-C/9-4)

Things to consider

Applicants will need to have an adequate way of traveling to and from work as we are far from any public transport links (Car or motorcycle preferred).

Benefits

• Parking on site
• Staff discount
• Soft drinks supplied by company

About the employer

SimplyMeds Online Pharmacy was started in 2015 as a family run business by two experienced healthcare professionals, that were looking to innovate to improve access to medicines. We have the aim to be the best provider of simple, reliable and affordable private healthcare online without compromising on patient care.

We are UK based (Essex) with UK prescribers, we do not outsource our prescribing.

In fact our main prescriber is in house, one of our pharmacists.

Apprenticeship details

• Course: Customer service practitioner (level 2), Sales, marketing and procurement
• Apprenticeship level: Intermediate (level 2)
• Training provider: COLCHESTER INSTITUTE
• Expected duration: 1 Year
• Hours: 40 hours a week. Working week: Monday to Friday, 9.00am - 5.00pm. With half an hour break (paid), can take a further half an hour break (unpaid).
• Start date: 2 November 2026
• Positions available: 2
• Wage: £16,640 a year