Customer Service Apprentice

The Customer Service Level 2 Apprentice will help ensure every child and family enjoys a safe, fun and memorable visit to Tiny Town. You'll provide excellent customer service, support the daily running of the centre, maintain high standards of cleanliness, and create a welcoming environment.

What you'll do

• Welcome and greet customers in a friendly, professional and enthusiastic manner
• Check customers in and out using the booking system and ensure all admissions are processed correctly
• Deliver exceptional customer service by assisting families throughout their visit and responding positively to enquiries in person, over the phone and via email
• Serve food and drinks in the café, following food hygiene and health and safety standards
• Prepare and present food and beverages to a high standard
• Restock food, drinks, retail items and customer supplies throughout the day
• Monitor the role play areas to ensure they remain safe, tidy and engaging for children
• Carry out regular cleaning of play areas, café facilities, toilets and customer areas to maintain the highest standards of cleanliness
• Complete routine maintenance checks and report any damaged equipment or health and safety concerns to management
• Assist with birthday parties, seasonal events and special activities, including setting up, hosting and clearing away
• Support opening and closing procedures, ensuring the centre is prepared for customers each day
• Promote Tiny Town's values by creating a positive, welcoming atmosphere for every visitor
• Work collaboratively with colleagues to ensure the smooth running of the business
• Follow all company policies, including safeguarding, health and safety, food hygiene and data protection procedures
• Undertake any other reasonable duties as requested by management

Training

• The apprentice will complete their Level 2 Customer Service Practitioner qualification through a recognised training provider
• Training will be delivered through a combination of workplace learning, tutor support, online resources and dedicated off-the-job training time. Regular reviews to support progress and development
• Functional Skills in maths and English, if required
• End Point Assessment
• Work-Based Learning

After the apprenticeship

Following successful completion of the apprenticeship, there may be opportunities to progress into a permanent Team Member role, with the potential to develop into senior positions such as Shift Leader or Supervisor. Further training and development opportunities may also be available within customer service, hospitality and leisure.

Skills

• Communication skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Team working
• Creative
• Initiative
• Non judgemental
• Patience
• Physical fitness
• warm and engaging

Qualifications

• Desired: GCSE, Maths and English (grade 4)
• Desired: Functional Skills, Maths and English (grade Level 2)

About the employer

Tiny Town is a unique children's role play centre in Chesterfield, designed to inspire imagination, creativity and learning through play. Our miniature town features a range of realistic role play environments where children can become doctors, shopkeepers, police officers, firefighters and much more. We are passionate about creating a fun, safe and welcoming environment where families can make lasting memories.

Apprenticeship details

• Course: Customer service practitioner (level 2), Sales, marketing and procurement
• Apprenticeship level: Intermediate (level 2)
• Training provider: JUNIPER TRAINING LIMITED
• Expected duration: 1 Year
• Hours: 30 hours a week. Working week: The working week will cover 7 days on a rota basis, with the successful candidate working 4 or 5 days per week. Shifts will vary, including longer and half-day shifts between 8:00am and 6:00pm, including weekends and school holidays.
• Start date: 2 November 2026
• Positions available: 1
• Wage: £12,480 a year