Customer Service Apprentice Level 2 - Installation Technician

Join Rudd Group, one of the UK's leading independent suppliers of gaming and amusement machines, as a Customer Service Apprentice. You will support customers by installing machines, providing on-site support, resolving issues, and delivering excellent service. A fantastic opportunity to develop customer service and technical skills.

What you'll do

Key Responsibilities:

Visiting customer sites to support the installation of gaming and amusement machines.

Setting up and testing machines to ensure they are working correctly.

Providing excellent customer service during site visits.

Speaking with customers and understanding their requirements.

Supporting customers with machine queries and basic troubleshooting.

Reporting any issues and working with the team to find solutions.

Completing service records and updating customer information.

Supporting stock checks and ensuring equipment is available.

Maintaining a professional approach when representing the company.

Building positive relationships with customers.

Learning about the company's products and services.

Following health and safety procedures when working on-site.

Training

Teaching and learning the skills, knowledge and behaviours within Customer Services

After the apprenticeship

This apprenticeship offers an excellent opportunity to start a long-term career with Bob Rudd Group. As you gain experience and develop your customer service and technical skills, you will have the opportunity to progress into a more senior installation, service, or technical support role within the business.

Skills

• Administrative skills
• Communication skills
• Customer care skills
• Driving License
• Initiative
• IT skills
• Non judgemental
• Patience
• Physical fitness
• Problem solving skills
• Team working

Qualifications

• Essential: GCSE, English (grade 4)
• Essential: GCSE, Maths (grade 4)

Things to consider

Have you considered hours / wage / location?

About the employer

Starting in Newcastle upon Tyne in 1989, Bob Rudd is now one of the largest independent suppliers across the UK. We quickly expanded into five more depots due to customer demand for our unique offering:

We have only the best performing machines from the most select suppliers

We're independent, so we're guided by our clients and their requirements

We have unrivalled service speed & quality

We continuously research the industry for innovative products

All of the above are geared towards maximising cash in box earnings by keeping your customers playing. It's a simple premise our business lives by.

Apprenticeship details

• Course: Customer service practitioner (level 2), Sales, marketing and procurement
• Apprenticeship level: Intermediate (level 2)
• Training provider: THE NVQ TRAINING CENTRE LIMITED
• Expected duration: 1 Year
• Hours: 37.5 hours a week. Working week: Mon - Fri 9 a.m. - 5 p.m.
• Start date: 2 November 2026
• Positions available: 1
• Wage: £15,600 a year