Apprentice Order Processing and Business Administrator

Join SGM Windows Ltd as an Apprentice Order Processing Administrator! Gain your Level 3 qualification in a high-responsibility role managing customer orders, building precision, and supporting key business operations. Enjoy hands-on expert training, career security, and a supportive team environment. Ready to start? Apply today!

What you'll do

On a day-to-day basis as an apprentice, you will be responsible for:

• Order Processing: Taking detailed customer orders and inputting them accurately into our internal systems. You will utilise your sharp eye for precision to manage sales orders independently following comprehensive training
• Customer Interaction & Communication: Acting as a professional point of contact via telephone, email, and digital platforms to assist customers, handle queries, and build positive customer relationships
• General Business Administration: Utilising MS Office and internal software to manage data, create documents, maintain confidential records, and support daily business operations
• Independent & Responsible Working: Managing your time and priorities to meet deadlines, demonstrating a strong work ethic, professional conduct, reliability, and sound judgement when working solo or within the team
• Problem Solving & Quality Control: Reviewing internal order workflows, maintaining quality standards, and proactively identifying ways to streamline administrative processes
• Organisation & Coordination: Organising tasks, managing resources, assisting with project administration, and ensuring compliance with key business regulations like GDPR
• Professional Growth & Leadership: Demonstrating strong integrity, adaptability, and positive workplace behaviours, laying the groundwork for long-term career progression and future management potential

Training

• All aspects of your training will be delivered on-site with your employer
• Earn While You Learn: All your training takes place during your normal working hours—and you get paid for every minute of it.
• Mentoring: Most of your week is spent on-site with an expert mentor who will show you exactly how to communicate with customers and staff, use SGM's IT systems, along with general admin duties.
• Dedicated Study Time: We set aside specific hours each week just for you to focus on your coursework, online learning, and workbooks.
• Expert Support: You'll have an assigned Assessor who visits you on-site at least every 10 weeks to check your progress and give you feedback.
• Flexible Learning: You can choose the style that fits you best, either a full day of training every 10 weeks or "bite-sized" 2-hour sessions every month.
• All of this leads to your Business Administrator Level 3 qualification, giving you a massive head start and the professional credentials to build a great career in the trade.
• GFTS Ltd. are specialists in qualifications for the Glass, Glazing and Fenestration Industries on a national scale. We pride ourselves on the quality of the training we deliver. At GFTS we emphasise the importance of a ‘Train, Gain & Retain' attitude to the learning and make every effort to deliver industry recognised qualifications in an effective and bespoke manner. Although our industry specialty is in the delivery of Fenestration Training, our assessors are each skilled in their own specialist discipline
• This is a mentor-led qualification based entirely at your workplace. You will develop your skills and behaviours alongside your mentor on-site or at your workstation, with no college days and no additional travel required
• Our assessors provide expert support through classroom sessions, site visits, and observations. We adapt to your schedule: whether you prefer a full day of learning every 10 weeks or "bite-sized" 2-hour sessions every month for knowledge work, our support is built around individual progress to ensure you are fully prepared for your Apprenticeship Assessment
• To support your growth, a set number of hours within your standard working week will be dedicated to learning and studying, ensuring your qualification is achieved entirely within your professional hours

After the apprenticeship

• Potential for the candidate to progress through the company and gain experience within all sectors. The main aim is to bring somebody into the team and for them to develop and become a key team member
• We are looking to invest our knowledge, skills, and time in the right person. This position has the potential to develop into a successful career for the right candidate with the position growing with the company

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Initiative
• Patience

Qualifications

• Desired: GCSE, Maths & English (grade A*- C / 9 - 4)
• Desired: A Level, Maths & English (grade A*- C)

Things to consider

• Please note that interviews may take place before the vacancy close date and the successful applicant may start before the advertised start date

What We're Looking For:

• Sharp Attention to Detail: A natural eye for accuracy when entering customer orders, checking specs, and handling numbers.
• Great Communication: A polite, confident phone manner and a clear, professional email style.
• Solid IT Skills: Comfortable using MS Office (Word, Excel, Outlook) and ready to learn our internal software.
• A Responsible Work Ethic: Reliable, focused, and capable of working independently once trained.
• A Positive, Can-Do Attitude: Dependable, eager to learn our products, and proud of doing a great job every day!

About the employer

At SGM Windows, we manufacture and supply high quality windows, doors and conservatories.

As an independently owned Company, we are able to choose the products we manufacture to best suit our customer requirements, and our own ethos.

Based in Basildon, Essex, we operate from 25,000 sq ft of manufacturing / office space, and supply to double glazing retailers and building companies throughout the South East.

Established in 2004, the business has successfully grown without comprising our core values.

We are committed to manufacturing and supplying high quality windows, doors and conservatories in PVCu and aluminium.

We work closely with our chosen suppliers, to ensure products are innovative, energy efficient, secure and reliable.

Apprenticeship details

• Course: Business administrator (level 3), Business and administration
• Apprenticeship level: Advanced (level 3)
• Training provider: GLASS & FENESTRATION TRAINING SOLUTIONS LTD
• Expected duration: 1 Year 7 Months
• Hours: 40 hours a week. Working week: Monday to Friday

Times to be confirmed

• Start date: 2 November 2026
• Positions available: 1
• Wage: £16,640 a year