Business Administration Apprentice

This exciting office-based apprenticeship offers a mix of admin and customer service duties, including handling enquiries, booking training courses, managing diaries, preparing materials, and sending certificates. A great opportunity to develop communication, organisation, IT skills, and gain hands-on office experience!

What you'll do

Key Responsibilities:

• Answering and directing telephone calls
• Logging and managing details of customer enquiries
• Responding to customer queries via phone and email
• Sending professional emails and letters
• Arranging and booking training courses
• Scheduling meeting and training rooms
• Organising refreshments for training sessions
• Preparing and sending out training certificates
• Managing diaries and calendars
• Preparing and printing training materials
• Setting up training room layouts
• Photocopying, filing, and scanning documents
• Providing general administrative support to the team
• Assisting with other office tasks as needed

Training

Teaching and learning the skills, knowledge and behaviours within Business Administration.

After the apprenticeship

There is strong potential for progression within the company upon successful completion of the apprenticeship. This could include a permanent position with opportunities to take on more responsibility and grow within a supportive, well-established team.

Skills

• Attention to detail
• Communication skills
• Problem solving skills
• Team working

Qualifications

• Essential: GCSE, English (grade 4 or above)
• Essential: GCSE, Maths (grade 4 or above)

Things to consider

Have you considered the suitability of the location, wages, hours prior to applying for this apprenticeship role?

About the employer

Fencing and Construction Training Ltd (FaCT) is the UK's largest specialist fencing training provider, offering industry-recognised, high-quality training across multiple sectors including highways, landscaping, construction, manufacturing, and engineering. Established in 2010, FaCT has successfully trained thousands of individuals and supported hundreds of businesses in gaining essential qualifications, skill cards, and certifications. With a team of experienced trainers and assessors, FaCT delivers informative, practical, and compliant training tailored to meet business and industry needs. The company operates from its head office and CITB-approved training centre in Birmingham, alongside a dedicated vocational and VRS practical training site in Redditch. FaCT is fully accredited by Lantra Awards and CITB, ensuring all training meets nationally approved standards. Their integrated facilities allow delegates to complete health & safety touch screen tests on the same day as their training, providing a time-efficient, cost-effective solution for employers and learners alike.

Apprenticeship details

• Course: Business administrator (level 3), Business and administration
• Apprenticeship level: Advanced (level 3)
• Training provider: THE NVQ TRAINING CENTRE LIMITED
• Expected duration: 1 Year 3 Months
• Hours: 37.5 hours a week. Working week: Monday to Friday, 9.00am to 5.00pm.
• Start date: 2 November 2026
• Positions available: 1
• Wage: £15,600 a year