Business Administration Apprentice

As a Business Administrator Apprentice, you will play an important role in supporting the sales and wider business team with the day-to-day administration of the organisation. This is a varied role that will provide you with the opportunity to develop practical experience and a broad range of business administration skills.

What you'll do

Day to day duties:

• Providing general administrative support to the team
• Answering telephone calls and responding to emails
• Communicating with customers, colleagues and external contacts
• Maintaining accurate records and updating databases
• Preparing documents, reports and correspondence
• Using Microsoft Office and other computer systems
• Organising meetings, appointments and events
• Managing files and maintaining accurate filing systems
• Supporting the team with day-to-day business activities
• Assisting with data entry and information management
• Dealing with customer enquiries in a professional manner
• Supporting projects and identifying opportunities to improve processes
• Carrying out other administrative duties as required

As a Business Administrator Apprentice, you will play an important role in supporting the sales and wider business team with the day-to-day administration of the organisation. This is a varied role that will provide you with the opportunity to develop practical experience and a broad range of business administration skills while working towards your Level 3 Business Administrator apprenticeship.

You will work closely with experienced members of the team and become involved in a variety of administrative and sales support activities. Your responsibilities will include processing customer and supplier orders, preparing and processing invoices, maintaining accurate records and ensuring that all relevant documentation is completed and stored correctly.

A key part of the role will be acting as an initial point of contact for customers and suppliers. You will respond to telephone calls and emails, deal with general enquiries and assist with queries in a professional and helpful manner. Where necessary, you will work with other members of the team to ensure that customer and supplier queries are resolved promptly.

You will also provide administrative support to the sales team, helping to ensure that orders are processed accurately and efficiently from initial enquiry through to completion. This may include updating systems, checking information, preparing documents and communicating with customers and suppliers regarding orders and delivery information.

The role will also involve wider business support, including document management, maintaining databases and spreadsheets, producing and updating data reports, and ensuring that information is accurate and up to date. You will be expected to maintain organised filing systems, both electronically and, where required, manually, while ensuring that confidential business information is handled appropriately.

As you develop within the role, you will gain an understanding of how different areas of the business work together and how effective administration supports the smooth running of the organisation. You will have the opportunity to develop your communication, organisation, IT, customer service, problem-solving and time-management skills.

This is an ideal opportunity for an enthusiastic and organised individual who is looking to start a career in business administration and wants to gain valuable hands-on experience within a professional working environment. The successful candidate will receive training and support throughout their apprenticeship and will gradually take on increased responsibility as their knowledge, confidence and skills develop.

Training

This is a Level 3 Business Administrator apprenticeship. The apprentice will be required to attend the training centre, In-Comm Training Services, in Telford, TF3 3AJ, 2 days per week for 5 weeks as part of the off the job training delivery.

After the apprenticeship

Upon successful completion of the apprenticeship there will be a full-time position within the company available.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Creative
• Initiative
• Non judgemental
• Patience
• Keen to progress
• Interest in manufacturing

Qualifications

• Essential: GCSE, English, Maths (grade 4 or above)

Things to consider

The right candidate must be able to show excellent time keeping.

About the employer

Based in the heart of the Midlands, we deliver to customers around the corner and across the globe.

Our ability to deliver niche or large-scale production where other companies fail is down to the fact that we combine our engineering experience and excellence with the very latest in technology.

These factors combine to set us apart:

Transparency and communication

Engineering know-how; and

Investment in the latest technology and machinery

When we work for you, we become part of your team. We will establish your precise requirements, agree on how these are delivered and get on with the job; leaving you free to get on with yours.

Apprenticeship details

• Course: Business administrator (level 3), Business and administration
• Apprenticeship level: Advanced (level 3)
• Training provider: IN-COMM TRAINING AND BUSINESS SERVICES LIMITED
• Expected duration: 1 Year 6 Months
• Hours: 40 hours a week. Working week: 8:30am - 5.00pm, Monday - Friday.
• Start date: 23 October 2026
• Positions available: 1
• Wage: £16,640 a year