Customer Service Assistant Apprentice

Khaira Pharmacy is seeking a motivated and enthusiastic Customer Service Apprentice to join their pharmacy team. This role will involve a variety of customer service duties, providing essential support to operations while also interacting with patients.

Ability to speak and understand Punjabi is essential.

What you'll do

• Front of house, working on the counter
• Interacting with patients/customers
• Issue prescriptions
• Dealing with queries/complaints
• Contacting doctors
• Calls, emails
• Till work
• Stock check

Training

• Customer Service Practitioner Level 2 Apprenticeship Standard
• Functional Skills maths/English if required
• No day release- apprenticeship completed within the working environment

After the apprenticeship

• Possibility for the right candidate to grow and further develop within the business

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Number skills
• Analytical skills
• Team working
• Creative
• Initiative
• Non judgemental
• Patience

Qualifications

• Essential: GCSE, English (grade 4)
• Essential: GCSE, Maths (grade 4)

Things to consider

• Must be flexible to work on a rota available for both shift patterns. Some weekends.

About the employer

Khaira Pharmacy is a well established pharmacy located in West Bromwich providing a full range of NHS and Private pharmacy services to the local community.

Apprenticeship details

• Course: Customer service practitioner (level 2), Sales, marketing and procurement
• Apprenticeship level: Intermediate (level 2)
• Training provider: STAFF SELECT LTD
• Expected duration: 1 Year
• Hours: 35 hours a week. Working week: Monday- Friday, 9.00am- 5.00pm or 11.00am - 7.00pm (1 hour lunch break). Some weekend shifts may be required.
• Start date: 19 October 2026
• Positions available: 1
• Wage: £14,560 a year