Business Administration Apprentice

Start your career with Hugo Technology as a Business Administration Apprentice, help keep the business running smoothly by supporting admin tasks, internal coordination, customer or supplier communication, document management, scheduling, and basic reporting.

What you'll do

• General administration would be a core part of the role. This could include maintaining records, updating spreadsheets or internal systems, filing documents, preparing meeting notes, organising folders, and keeping information accurate and up to date.
• Team support would likely involve helping different departments with routine tasks. For example, the apprentice might support operations, finance, sales, customer service, HR, or project teams depending on where help is needed.
• Communication tasks could include responding to emails, answering basic queries, arranging meetings, taking messages, speaking with suppliers or customers, and ensuring information gets passed to the right person.
• Process and system support may include learning how Hugo manages workflows, customer records, invoices, orders, projects, or internal requests. Over time, the apprentice could help improve simple admin processes and make team coordination more efficient.
• Meeting and diary support could involve booking meetings, preparing agendas, taking minutes, tracking actions, and following up with colleagues after meetings.
• Data and reporting might include updating reports, checking information for accuracy, producing simple summaries, and helping managers understand key admin or operational information.

Training

Formal training is delivered at HWGTA, located at Mc Kenzie Way, Worcester WR4 9GN.

You will receive a training plan that is specific to your qualification, with sessions that are delivered through a combination of face-to-face and remote.

Additional training for functional skills in English and Maths will be undertaken if needed.

You will receive monthly visits from your assigned Learning and Development Specialist, who will set you work, monitor your development and wellbeing, and discuss training sessions. They will also prepare you for your End Point Assessment to gain your Business Administration qualification.

There is also a five-day teambuilding residential trip that is held in the spring of each year offered to all apprentices on programme.

After the apprenticeship

Progression within the company can be discussed upon successful completion of the apprenticeship

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Creative
• Initiative
• Non judgemental
• Patience

Qualifications

• Essential: GCSE, English (grade A*-C/ 4-9)
• Essential: GCSE, Maths (grade A*-C/ 4-9)

About the employer

Hugo Technology supports Original Equipment Manufacturers (OEMs) across medical devices and laboratory/diagnostic systems as a seamless extension of their service organisation in the UK

Part of the Asker Healthcare Group

Apprenticeship details

• Course: Business administrator (level 3), Business and administration
• Apprenticeship level: Advanced (level 3)
• Training provider: HEREFORDSHIRE AND WORCESTERSHIRE GROUP TRAINING ASSOCIATION LIMITED
• Expected duration: 1 Year 4 Months
• Hours: 37.5 hours a week. Working week: Monday to Friday 8 till 4 or 9 till 5
• Start date: 9 November 2026
• Positions available: 1
• Wage: £15,600 a year
• Other locations: Bromsgrove, B60 4AD