Business Administrator Apprentice Level 3

Office Administration Apprentice required to support the service and accounts team at a growing air conditioning company. Duties include answering calls, assisting customers, updating systems, scheduling engineers, and helping with basic accounts administration.

What you'll do

You will be based within the office administration and accounts team in Wilmington, Dartford. The role will support the day-to-day running of the office.

Key duties will include:

• Answering phone calls and emails
• Assisting with customer enquiries
• Updating internal systems and helping coordinate engineer appointments and service visits

You will also:

• Support the accounts team with basic financial administration
• Filing invoices
• Updating records
• Assisting with purchase orders.

The role will provide hands-on experience in administration, customer service, IT systems, and office organisation while working as part of a busy team. As experience develops, you will gradually take on more responsibility within both the administration and accounts functions of the business.

Training

On-the-job support will be provided through guidance and supervision from experienced office staff and management during day-to-day administrative tasks and responsibilities.

You will need to travel to Kingston College (KT1 2AQ) once per month for your apprenticeship training. Your employer will cover your travel expences for your training days.

After the apprenticeship

Successful completion of the apprenticeship could lead to a permanent role within the company, with opportunities to progress into positions such as Service Coordinator, Accounts Assistant, Sales Assistant or Technical Support. The skills gained are also highly transferable across the engineering, construction, and facilities management sectors.

Skills

• IT skills
• Communication skills
• Attention to detail
• Organisation skills
• Team working
• Initiative

Qualifications

• Essential: GCSE, English (grade 4)
• Essential: GCSE, Maths (grade 4)

Things to consider

Driving Licence due to the location. You must be comfortable with travelling between Dartford (DA2 7ER) and Kingston College (KT1 2AQ). The employer will cover travel expenses to Kingston College.

About the employer

Cool 365 Ltd is a specialist air conditioning and ventilation company providing design, installation, service, and maintenance across London and the Southeast. Working with both residential and commercial clients, the company delivers high quality climate control solutions using leading manufacturers such as Mitsubishi Electric and Daikin.

Cool 365 is a growing business with a strong reputation for professionalism, technical expertise, and customer service. An apprentice joining the team will gain hands on experience within a supportive environment, learning how a busy engineering and service business operates while developing valuable administrative and organisational skills.

Apprenticeship details

• Course: Business administrator (level 3), Business and administration
• Apprenticeship level: Advanced (level 3)
• Training provider: SOUTH THAMES COLLEGES GROUP
• Expected duration: 1 Year 9 Months
• Hours: 40 hours a week. Working week: Monday - Friday, 08:30 - 17:30.
• Start date: 12 November 2026
• Positions available: 2
• Wage: £16,640 a year