Apprentice Customer Service Operator

Join S3 Entertainment at a busy BP Petrol Station as a Customer Service Apprentice. You'll gain hands-on experience in customer service, till operation, stock replenishment, food-to-go, sales and retail operations, while developing communication, teamwork and problem-solving skills.

What you'll do

• Providing friendly, professional and efficient customer service
• Welcoming customers, understanding their needs and responding to enquiries
• Operating the till and processing cash and card payments accurately
• Handling customer complaints and escalating issues appropriately
• Replenishing stock and maintaining attractive product displays
• Supporting food-to-go operations and maintaining hygiene standards
• Checking product dates and ensuring good stock rotation
• Maintaining clean, safe and welcoming shop and forecourt areas
• Following age-verification, health and safety, security and company procedures
• Supporting promotions and identifying opportunities to improve customer experience and sales
• Communicating effectively with colleagues and supervisors and contributing to the wider team
• Completing relevant checks, records and daily operational tasks
• Developing knowledge of products, services, customer needs and the overall retail operation

After the apprenticeship

• Potential full-time role upon completion of apprenticeship

Skills

• Communication skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Analytical skills
• Team working

Qualifications

• Desired: GCSE, English (grade C/4)
• Desired: GCSE, Mathematics (grade C/4)

About the employer

E3 Entertainments is a growing business operating BP Petrol Stations across Keighley and Halifax, West Yorkshire. The company provides customers with fuel, convenience retail products and food-to-go services, with a strong focus on delivering a friendly, efficient and welcoming customer experience.

Apprenticeship details

• Course: Customer service practitioner (level 2), Sales, marketing and procurement
• Apprenticeship level: Intermediate (level 2)
• Training provider: LUMINATE EDUCATION GROUP
• Expected duration: 1 Year
• Hours: 37 hours a week. Working week: Working week will be confirmed if successful at interview.
• Start date: 20 October 2026
• Positions available: 1
• Wage: £15,392 to £24,454.04 a year