Customer Service Apprentice

We are looking for someone to join our team to help our customer service dept. Customer service is an essential part of our business and the role is varied, giving opportunity to learn a wide skillset.

What you'll do

• Answer calls and phone customers with updates
• Set up new jobs onto the system
• Record information from customers and engineers
• Add documents to our system
• Record damage of incoming vehicles
• Show customers around replacement vehicles

Training

Formal training is delivered at HWGTA, located Holmer Road, Hereford HR4 9SX.

You will receive a training plan that is specific to your qualification, with sessions that are delivered through a combination of face-to-face and remote.

Additional training for functional skills in English and maths will be

undertaken if needed.

You will receive monthly visits from your assigned Learning and

Development Specialist, who will set you work, monitor your development and wellbeing, and discuss training sessions. They will also prepare you for your End point Assessment to gain your Customer service level 2 qualification.

There is also a five-day teambuilding residential trip that is held in the spring of each year offered to all apprentices on programme.

After the apprenticeship

May lead to a permanent position for the right candidate.

Skills

• Communication skills
• IT skills
• Attention to detail
• Customer care skills
• Team working
• Initiative
• Patience

Qualifications

• Essential: GCSE, English and Maths (grade 4 or C above)

About the employer

At UK Select Accident Repair Centres, quality and customer satisfaction are our top priorities.

With have various locations, the position available is based at our Ross-on-Wye site.

Our centres are equipped with state-of-the-art technology and staffed by highly skilled technicians dedicated to getting you back on the road safely and efficiently.

Apprenticeship details

• Course: Customer service practitioner (level 2), Sales, marketing and procurement
• Apprenticeship level: Intermediate (level 2)
• Training provider: HEREFORDSHIRE AND WORCESTERSHIRE GROUP TRAINING ASSOCIATION LIMITED
• Expected duration: 1 Year 1 Month
• Hours: 40 hours a week. Working week: 8am to 4.30pm with half hour unpaid lunch.
• Start date: 19 October 2026
• Positions available: 1
• Wage: £16,640 a year