Business Administration Apprentice

We are seeking an organised and communicative Business Administration Apprentice to join our busy transport and logistics team based in Saddleworth. This role bridges the gap between our office administration, digital platforms, and active distribution networks.

What you'll do

You will develop key corporate skills while managing everyday customer service requests, coordinating with haulage providers, and keeping our operational systems updated. This is an entry-level position designed to train you in all aspects of modern supply-chain administration.

Key Responsibilities & Duties

1. Frontline Customer Service & Call Handling

Dealing with Incoming Calls: Act as a primary point of contact by answering inbound telephone calls from clients, drivers, and delivery sites. You will log inquiries, route calls to the relevant staff, and answer basic delivery queries politely and professionally.

Email Management: Monitor the shared team inboxes. Draft, structure, and send professional business emails to confirm order statuses, resolve delivery issues, and supply delivery proofs.

2. Portal Support & Digital Administration

Supporting Portal Use: Maintain and support the day-to-day use of our client and supplier portals. This includes assisting clients with registration, ensuring tracking data updates correctly, and resolving basic platform troubleshooting issues.

Data Integrity: Upload key transit data, proof of deliveries (PODs), and manifest details directly onto the digital platforms accurately to minimise freight errors.

3. Partner Communications & Operational Meetings

Communications with Logistics Partners: Coordinate with external hauliers, third-party logistics (3PL) providers, and warehouse teams to track shipments and confirm collection/delivery slots.

Operations Meetings: Ensure regular attendance at operations meetings with managers and planners. You will help track transport notes, document updates on delayed freight, and record action points for the week's distribution schedule.

Training

Off the job training will take place at Oldham College for one day a week.

After the apprenticeship

Successful completion frequently leads to permanent opportunities in logistics operations for the right candidate.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Logical
• Team working
• Initiative
• Patience

Qualifications

• Essential: GCSE, English and Maths (grade Grades 9-4 (A*-C))

About the employer

Finds shipping options: It connects businesses with carriers such as DHL, UPS and FedEx, as well as freight carriers.

Negotiates/leverages shipping rates: Because InXpress aggregates shipping volume across its network, it can offer businesses access to carrier pricing and services.

Handles business shipping: This includes domestic and international parcels, pallets, full/part loads, air freight and ocean freight.

Provides shipping software: Its WebShipX platform lets businesses compare rates, book shipments, create documentation, track deliveries and manage billing in one place.

Provides human support: Local InXpress franchises advise businesses on which carrier/service to use and help with shipping issues, customs and documentation.

Apprenticeship details

• Course: Business administrator (level 3), Business and administration
• Apprenticeship level: Advanced (level 3)
• Training provider: THE OLDHAM COLLEGE
• Expected duration: 1 Year 6 Months
• Hours: 40 hours a week. Working week: Monday to Friday. 8.30am to 5.30am.
• Start date: 2 November 2026
• Positions available: 1
• Wage: £16,640 a year