Business Administration Apprenticeship

Direct patients in accessing the appropriate service or healthcare professional in an efficient and effective way. General assistance to the Practice team and project a positive/friendly image to everyone. Provide efficient, informative and supportive reception/administration services to patients and members of the primary health care team.

What you'll do

• Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice.
• Deal with all general enquiries, explain procedures and make new and follow-up appointments.
• Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
• Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
• Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
• Take action on clinicians' requests for further information/patient contact information etc. (including computerised Practice notes), ensuring completion of all associated paperwork.
• Advise patients of relevant charges for private (non-General Medical Services) services, accept payment and issue receipts for same.
• Enter patient information on to the computer as required.
• Scan patient documentation onto the clinical system in a timely manner.
• Co-ordinate and manage the surgery email address and forward on emails as required.
• Prepare clinical rooms for surgeries, supply prescription forms and record numbers in use and ensure adequate supplies of consumables (including bottles, couch rolls, test request forms etc.).

Training

An apprenticeship includes regular training with a college or other training organisation. Off-the-job training will follow the time allocations outlined in the Occupational Standard.

After the apprenticeship

• Opportunity for a full time role following completion of apprenticeship

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Administrative skills
• Team working
• Initiative
• Patience

About the employer

• A busy doctors surgery dealing with members of the public in a kind, friendly and efficient manner.

Apprenticeship details

• Course: Business administrator (level 3), Business and administration
• Apprenticeship level: Advanced (level 3)
• Training provider: THE EDUCATION TRAINING COLLECTIVE
• Expected duration: 1 Year 6 Months
• Hours: 37 hours a week. Working week: Monday - Friday, 37 hours per week. 8.00am - 5.00pm for 4 of those days and then one half day at 8.00am - 1.00pm.
• Start date: 28 October 2026
• Positions available: 1
• Wage: £15,392 a year