Apprentice Business Administrator

Andy Whitelaw Joinery Ltd is based near to the centre of Scarborough. This is a position that will add to and support the current administration team.

The successful applicant will be working in a busy office environment dealing with the general day to day administration of the company.

What you'll do

As our Apprentice, you will work at AWJ and get hands-on experience. You'll gain new skills and work alongside experienced staff.

Regular tasks and responsibilities you'll have at work:

• Be the first point of contact for customers in person and over the telephone
• Greet customers professionally and deal with their enquiries accordingly
• Efficiently deal with email enquiries
• Scheduling of work
• Assist in arranging orders and deliveries
• Assist with the smooth running of the business
• Work with all members of the team to provide an efficient, effective and seamless job performance
• Management/overseeing social media accounts
• General office task such as filing
• Complete customer records

Training

This Apprenticeship includes regular training with Craven College

At least 20% of your working hours through the duration of your Apprenticeship will be spent training or studying on and off the job

Craven College

Your training course - Administration Assistant

Equal to Level 2 (GCSE)

• Level 2 Administration Assistant Apprenticeship Standard
• This type of role is found in all sectors and industries and includes all sizes of organisations from small to large businesses
• Assistant administrators have a highly transferable set of knowledge, skills and behaviours that can be applied across the public, private and third sector
• This is an Intermediate Level 2 Apprenticeship in Administration
• It will include a combination of on and off-the-job training in the workplace

You will have monthly mentoring and guidance at work from a Craven College Learning & Development Advisor alongside monthly online (using Teams) training workshops / tutorials.

Where the candidate has not already achieved Level 2 English and Maths (or equivalent), they will be encouraged to do so before taking the end point assessment.

After approximately 12 months you will be entered to undertake an end point assessment, and complete the apprenticeship.

After the apprenticeship

• This entry level position aims to give the successful candidate a working knowledge of all aspects of the business.
• The successful candidate should be able to use this experience to develop their role to take on increased responsibility, progress into a specialist area or onto the Level 3 Business Administration programme.

Skills

• Communication skills
• IT skills
• Attention to detail
• Customer care skills
• Number skills
• Team working
• Good written & spoken English
• Punctuality
• Enjoyment of working
• Telephone confidence

Qualifications

• Desired: GCSE, English Language (grade Grade 4 or C / equivalent)
• Desired: GCSE, Maths (grade Grade 4 or C / equivalent)

About the employer

• Andy Whitelaw Joinery are a well known and trusted company, specialising in everything from door and window installations to bespoke made joinery, kitchens, extensions, specialist glazing, and much more.
• We have extensive knowledge of the trade and are trusted in both the residential and commercial market, regularly carrying out works for the local council, police, schools, and campsites.

Apprenticeship details

• Course: Administration assistant (level 2), Business and administration
• Apprenticeship level: Intermediate (level 2)
• Training provider: CRAVEN COLLEGE
• Expected duration: 1 Year
• Hours: 35 hours a week. Working week: Monday - Friday, 8:30am - 4.00pm.

35 hours a per week.

Hours may differ slightly during the initial training period.

• Start date: 2 November 2026
• Positions available: 1
• Wage: £14,560 a year