Apprentice Customer Service Advisor - REF 14556

Apprentice Customer Service Advisor for an Office Supplies company based in Blackpool. You will undertake your Level 2 Customer Service qualification. You will be responsible for maintaining certain daily reports, taking messages for the relevant department and directing calls as necessary, with additional duties.

What you'll do

• Day-to-day communication with customers and suppliers via telephone and email
• Assisting with customer queries
• Taking messages for the relevant department and directing calls as necessary
• Being responsible and maintaining certain daily reports
• Creating and maintaining customer and supplier records
• Processing purchase orders
• Providing accurate documentation to clients
• General other office administration tasks
• Helping the rest of the team with tasks as required

Training

• Intermediate Level 2 Apprenticeship in Customer Service, including functional skills maths and English (If required)
• Work based learning

After the apprenticeship

• A great opportunity to develop your career with an employer who supports continuing professional development

Skills

• Communication skills
• Administrative skills
• Team working
• Initiative

Benefits

20 days + bank holidays

Free parking

Bus route on estate

About the employer

Officestore provides quality office supplies and office products at excellent prices with outstanding customer service. Our goal is to help our customers achieve the best value for money on a wide range of products, all the while receiving first-rate service and support. As every customer has different requirements, we pride ourselves on being able to supply a unique solution that fits their needs. Our Customer Service Advisors are the first point of contact for all of our customers. Our customer service advisors support customers with everything from account queries to technical support. You will build relationships with customers and take ownership of all enquiries ensuring the service and support you provide is the very best available.

Apprenticeship details

• Course: Customer service practitioner (level 2), Sales, marketing and procurement
• Apprenticeship level: Intermediate (level 2)
• Training provider: NORTH LANCS. TRAINING GROUP LIMITED(THE)
• Expected duration: 1 Year 4 Months
• Hours: 35 hours a week. Working week: Monday - Friday; 9:00am - 5:00pm. (1 hour lunch)
• Start date: 29 December 2026
• Positions available: 1
• Wage: £14,560 a year