Customer Service Apprentice

Castle Medical Group is offering a L2 Customer Service Apprenticeship, providing hands-on experience in a healthcare setting. With full training and support, this role offers potential for progression. As part of the CMG family, you'll be the welcoming face of our practice, delivering outstanding customer service to patients and visitors.

What you'll do

• Supporting patients face to face on the front reception desk and over the telephone
• Welcoming patients and visitors, in person in a friendly and helpful manner
• Signposting patients to the right clinician or service
• Provide administrative support
• Entering information into patients records by computer
• Ensuring correspondence, reports and results are filed promptly, to maintain a thorough knowledge of all Practice procedures and policies
• Participate fully as a team member and attend all mandatory staff training
• Taking responsibility for maintaining own personal development
• Maintaining a high level of confidence and confidentiality when dealing with patients' information and data in line with the practices confidentiality policies

Training

Apprentices will be allocated a Trainer Assessor and training will be

planned and delivered in conjunction with the employer to meet

the individual needs of the apprentice.

The apprentice will spend 20% of their working hours in off the job

activities and training.

On the job and off the job training will be delivered in the

workplace.

After the apprenticeship

• Potential full-time position within the practice

Skills

• Communication skills
• Attention to detail
• Organisation skills
• Problem solving skills
• Team working
• Initiative
• Non judgemental
• Patience
• Confidence

Qualifications

• Essential: GCSE, English (grade 4 - 9)
• Essential: GCSE, Maths (grade 4 - 9)

Things to consider

Prior to starting an apprenticeship, you will have to have a DBS check in-line with the Practices requirements.

Able to travel to and from work each day.

About the employer

Castle Medical Group is a leading GP practice in the heart of North

West Leicestershire. Serving the population of Ashby-de-la-Zouch

and nearby villages, offering friendly and personalised healthcare.

The team delivers high-quality, patient-centered care to individuals

and families.

Apprenticeship details

• Course: Customer service practitioner (level 2), Sales, marketing and procurement
• Apprenticeship level: Intermediate (level 2)
• Training provider: ACCESS TRAINING (EAST MIDLANDS) LTD
• Expected duration: 1 Year 3 Months
• Hours: 37.5 hours a week. Working week: Rotating weekly between AM and PM shifts, aligned with practice operations (morning shift 7.30am- 3.30pm afternoon shifts 10.30am- 6.30pm). Monday- Friday.

Breaks:

Includes a 30 minute unpaid lunch break and a daily 15 minute paid rest break.

• Start date: 26 October 2026
• Positions available: 1
• Wage: £15,600 a year