Apprentice Aftersales Advisor

This is a fantastic opportunity for anyone wanting a customer service career in the motor industry. We have a fantastic success rate regarding our apprentices now in a Career for Life with Stoneacre, some even in senior positions. We have our own training academy with lead occupational tutors to teach you the knowledge and skills to succeed.

What you'll do

Responsibilities include but are not limited to:

• Advise customers about necessary Service / Parts for routine maintenance / repairs

• Answer telephone queries and respond to customers' needs

• Collect data from customers to facilitate and qualify the customer service or repair requirements

• Prepare repair order documents including pricing up parts required

• Deal with queries and complaints in a professional manner

• Demonstrate consistent good customer service

After the apprenticeship

• This is a fantastic opportunity for anyone wanting a career. Our philosophy at Stoneacre is to create Careers for Life

• Learners, employees and staff are our most important assets. The success of our company depends on the development of a strong, effective team

• Stoneacre has its own accredited Automotive Academy with our specialised training programmes. We aim to inspire all individuals to achieve their ultimate goals through the Stoneacre Careers for Life programme

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Creative
• Initiative
• Non judgemental
• Patience

Qualifications

• Desired: GCSE, English Mathematics (grade 4)

About the employer

Stoneacre Motor Group is one of the UK's fastest growing and most successful motor vehicle dealers. We have over 70 nationwide. Stoneacre Academy is the Award-Winning Training Department of Stoneacre Motor Group. We've already enrolled and completed 100s of apprentices who work in a variety of roles. Our philosophy at Stoneacre Academy is to create CAREERS FOR LIFE and offer sustainable, life-changing opportunities.

Apprenticeship details

• Course: Customer service practitioner (level 2), Sales, marketing and procurement
• Apprenticeship level: Intermediate (level 2)
• Training provider: DECIDEBLOOM LIMITED
• Expected duration: 1 Year
• Hours: 40 hours a week. Working week: Monday to Friday, may include Saturdays. Hours dependent on individual dealership. Typical day is 8.30am – 5.00pm.
• Start date: 2 November 2026
• Positions available: 1
• Wage: £16,640 a year