Claims Handling Administrator Apprentice

A great opportunity to join a growing team as a Claims Handling Administrator Apprentice. Working with the Administration Manager, Team Leaders, and other team members, you will be responsible for a technical and efficient business process administration support service to the Claims Handling Department.

What you'll do

The Claims Handling Team provides outsourced managed claims service handling professional indemnity schemes on behalf of leading insurers. The team provided significant value to the wider RPC law firm through the provision of referrals and is an important aspect of the firm's insurance business and future strategy.

The main responsibilities will be assisting team members with administrative tasks, including:

• Opening new matters and inputting data into the claims management system
• Sending acknowledgements
• Conducting conflict searches
• Assisting with diary management
• Ensuring that all basic administrative tasks are completed accurately and timely, i.e. filing, scanning, making/receiving telephone calls, dealing with enquiries etc.
• Dealing with financial matters, for example, arranging and processing payments, dealing with billing and accounts queries, recording and updating financial information, etc.
• Capturing and collating required Management Information, for performance management, client reporting, Service Level Agreements, etc.
• Liaising with insurers and brokers to request full policy information
• Ensuring policies, proposal forms and schedules are properly filed
• Management of centralised mailboxes
• Providing excellent customer service at all times

Training

Business Administration Level 3 Standard.

After the apprenticeship

At this stage, we envisage there will be opportunities to work in the Claims Handling Team as an administrator following an initial 18-month fixed-term contract whilst the apprenticeship is undertaken.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Team working

Qualifications

• Essential: GCSE, 6 x including English and maths (grade 9-4/A*-C or above)

Things to consider

About the employer

RPC is a dynamic, collaborative, and commercial law firm. Headquartered in London and with offices in Bristol, Hong Kong and Singapore, RPC support their clients globally, both through their own offices and by collaborating with leading law firm networks. They are big enough to handle the most complex matters, and agile enough to adapt quickly to the opportunities and challenges their clients face.

Apprenticeship details

• Course: Business administrator (level 3), Business and administration
• Apprenticeship level: Advanced (level 3)
• Training provider: DAMAR LIMITED
• Expected duration: 1 Year 4 Months
• Hours: 35 hours a week. Working week: Monday - Friday, 9.30am - 5.30pm.
• Start date: 2 November 2026
• Positions available: 1
• Wage: £21,500 a year