Business Administrator Apprentice

Glendale Creative is looking for a Business Admin Apprentice to support the day-to-day running of our studio. You'll help keep projects, systems and studio operations organised, manage admin across tools, supporting compliance tasks, coordinating meetings and deliveries, and assisting the team with production and client support.

What you'll do

The Role

This is more than a general admin role. You'll be at the heart of the studio supporting studio planning, project coordination and production, while helping keep our internal systems accurate and up to date.

Working closely with the Studio Director and wider team, you'll help manage studio operations, support compliance admin, and keep projects moving by tracking requests and actions across tools like Slack, Monday.com and Trello. You'll also support client and supplier coordination, prepare and proof key documents, and help with the practical logistics that sit behind great creative work.

You'll complete the Business Administrator Level 3 apprenticeship, with training and support provided alongside your day-to-day role.

Key Responsibilities

Studio Operations

• Book couriers, package items and confirm deliveries.
• Studio essentials: liaise with maintenance, cleaning and waste contractors.
• Working with the Director to manage compliance admin including: ensuring our policies are relevant and up-to-date and communicating these with the wider team. Regularly review and organise studio essentials such as, PAT testing, insurances, phones and IT contracts, compliance training.
• Answer the main phone and direct calls.
• Organise client meetings, business lunches, gifts and studio events.

Document & Digital Administration

• Organise studio projects and client's requests: Daily review of Slack, Monday.com and Trello daily. Summarise new projects and tasks for the Studio Director.
• Input jobs and content onto the Glendale project management system (PMS) and save relevant files to the server.
• Request and prepare quotes, specifications and schedules. Proof and check documents before they leave the studio.
• Support internal projects such as the website and social media, alongside the Creative Director.
• Good working knowledge of Work and PowerPoint, and willing to participate in training from the outset to manage advanced client projects within these programs.

Client & Team Support

• Be the first port of call for coordination queries from the design team.
• Support production: request supplier quotes, produce quotes for our clients, track schedules, and help with print, packaging, samples and shipping.
• Help organise photoshoots and events. Assist on site when needed.
• Research new suppliers, freelancers (copywriters, motion designers, digital printers) and creative references for designers.

Build strong relationships with clients and suppliers. Share ideas on projects, admin and studio life.

Training

Business Administration Level 3 Standard

Apprentices learn the skills they need on-the-job with the guidance of a development coach who is an expert from industry. You will finish your apprenticeship with a recognised qualification, valuable industry experience, money, and substantial opportunities for promotion.

Training is a blended learning delivery model: online learning, classroom sessions, work-based training, independent research, workplace projects, one-to-one support and training. Your training will include:

• Information Technology
• Record Document Production
• Stakeholders and Stakeholder Management
• Policies
• Business Fundamentals
• Planning and Organisation
• Relevant Regulation
• Processes
• Effective Project Management
• Managing Performance

For a full overview of the business administrator standard please click on the following link: https://creativealliance.org.uk/apprenticeships/business-administrator-level-3/

After the apprenticeship

Potential for full-time employment upon successful completion of the apprenticeship.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Analytical skills
• Logical
• Initiative

Qualifications

• Essential: GCSE, English (grade 4)
• Essential: GCSE, Maths (grade 4)

About the employer

Glendale Creative is a design-led studio delivering creative work for clients who value craft, detail and strong collaboration. We're a busy, fast-moving team, and the studio runs best when our projects, people and day-to-day operations are organised, responsive and well supported.

Apprenticeship details

• Course: Business administrator (level 3), Business and administration
• Apprenticeship level: Advanced (level 3)
• Training provider: THE WEST MIDLANDS CREATIVE ALLIANCE LIMITED
• Expected duration: 1 Year 3 Months
• Hours: 36.75 hours a week. Working week: Monday to Friday 9am to 5pm.
• Start date: 24 November 2026
• Positions available: 1
• Wage: £17,550 a year