Business Admin Apprentice

The post holder will provide administrative support to various departments across Yeovil College for the duration of the training programme. This exciting opportunity will allow you to work in a range of areas on a 6-month rotational basis allowing you to develop your transferable skills in customer service and general administration.

What you'll do

• Interaction with a range of internal and external customers verbally and face-to-face
• Making and receiving telephone calls
• Responding and writing emails
• Knowing how to use Office Software and other IT systems competently and being able to coach others to use the IT systems
• Creating documents including spreadsheets from the outset and coaching others to also create the documents and spreadsheets
• Handling mail
• Filing
• Updating of databases/spreadsheets including data analysis
• Writing letters
• Dealing with customer enquiries including handling difficult enquiries
• Being able to work in a team being able to challenge colleagues in a professional manner when required
• Becomes a role model in the team and pro-actively coach others in a range of tasks when required
• Communicate with internal and external customers and stakeholders in a professional manner
• Can demonstrate good decision making to include an informed and respected choice
• Know how to perform financial processes including billing, invoicing, and purchase orders
• Evaluating processes and making recommendations for improvements and presenting to management
• Understands social media platforms and ability to respond to posts accordingly
• Manage resources to include equipment/facilities
• Organise meetings/events/travel and or accommodation
• Takes minutes from meetings
• Adhering to GDPR throughout the job-role championing adherence to all relevant regulations and laws in their everyday job-role

Training

You'll have a dedicated team around you, regular coaching, time to complete your apprenticeship work and plenty of opportunities to learn from experienced colleagues. You'll be trusted with real responsibility while having the support you need to develop along the way.

• Throughout the apprenticeship, apprentices will build a portfolio of evidence through set assignments, reflective journals, work-based evidence, employer statements and observations

End Point Assessment (EPA) includes:

• Apprentice Showcase Portfolio and Professional Discussion

• Project Presentation and Professional Discussion

• Multiple Choice Question (MCQ) Exam

• All apprentices complete a Mock End Point Assessment before Gateway to help them prepare fully for their final assessment

After the apprenticeship

Most importantly, our apprenticeship scheme has a proven track record of success. We've seen apprentices grow in confidence, develop their skills and progress into higher-level roles within the College. For some of our former apprentices, their apprenticeship has been the starting point for a long-term career with us.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Team working
• Initiative
• Non judgemental
• Patience

Qualifications

• Essential: GCSE, English (grade 9 – 4 / A* - C)
• Essential: GCSE, Maths (grade 9 – 4 / A* - C)

Things to consider

• Please be aware that this post requires an Enhanced DBS check based on the specific duties of the position.

Benefits

• 30 days holiday (plus Christmas closure & bank holidays)
• Generous pension scheme of 16.1% employer contributions
• Staff discount scheme with high street and online retailers
• Opportunities for professional development and career growth
• Employee assistance programme
• Free onsite gym
• Subsidised catering facilities
• Cycle to work scheme
• Access to free staff parking

About the employer

Yeovil College is a prominent tertiary college located on Mudford Road in Yeovil, Somerset. Serving the communities of South Somerset and North/West Dorset, it has a long history dating back to its formation in 1887 and became one of England's earliest tertiary colleges in 1974.

Apprenticeship details

• Course: Business administrator (level 3), Business and administration
• Apprenticeship level: Advanced (level 3)
• Training provider: YEOVIL COLLEGE
• Expected duration: 1 Year 6 Months
• Hours: 37 hours a week. Working week: Monday to Friday, 8:30am - 5.00pm.
• Start date: 2 August 2027
• Positions available: 1
• Wage: £15,435 a year