Medical Receptionist Apprentice

Join our medical reception team as the first point of contact for patients, providing a friendly and professional service both face to face and via telephone/email. You will support the smooth running of the practice by carrying out a range of administrative duties, managing enquiries, and ensuring excellent customer care at all times.

What you'll do

• Answering the telephone
• Greeting patients who come to the surgery
• Monitoring reception email inbox
• Occasionally phoning patients to offer an appointment/change appointment/booking for seasonal health champaigns
• Liaising with outside health care professionals

Training

The apprenticeship training is delivered through a combination of workplace learning and regular college attendance. This training will teach you the knowledge, skills and behaviours set out in the Business Administration Apprenticeship Standard. On completion the apprentice will receive a Business Administration Level 3 qualification.

After the apprenticeship

• Potential to keep the apprentice on in employment if they are the right fit for the surgery.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Administrative skills
• Number skills
• Team working
• Initiative
• Non judgemental
• Patience

Qualifications

• Essential: GCSE, English (grade 9 – 4 / A* - C)
• Essential: GCSE, Maths (grade 9 – 4 / A* - C)

Things to consider

You MUST be prepared to commit to your work and training for the duration of the apprenticeship. In some cases, you may be required to have a telephone interview with Yeovil College prior to your application being passed on. If a suitable candidate is found prior to the advertised closing date, it may close earlier so please apply early to avoid disappointment.

About the employer

The Apples Medical Centre (also known as The Apples Surgery) is a general practice located in Sherborne, Dorset. The surgery offers complete medical care, including: Chronic Disease Management, General Health & Screening, Family & Maternal Care and Travel & Vaccinations.

Apprenticeship details

• Course: Business administrator (level 3), Business and administration
• Apprenticeship level: Advanced (level 3)
• Training provider: YEOVIL COLLEGE
• Expected duration: 1 Year 6 Months
• Hours: 30 hours a week. Working week: Tuesday: College Study of 4.5 hours.

Wednesday - Friday: 8.5 hours per day on reception.

• Start date: 2 November 2026
• Positions available: 1
• Wage: £12,480 a year