Apprentice Brokerage Support Officer

This is an exciting opportunity to join our newly developing Centralised Brokerage Team, which sits within the System and Finance Service in Integrated Commissioning and Partnerships at Calderdale Council.

What you'll do

• Support the Brokerage Teams to provide an efficient service on the Brokering of community-based services, and residential placements and in accordance with relevant contracts, policies and Council guidelines
• With support manage the Brokerage teams inboxes, and phone lines daily, resolving routine queries independently, and ensuring emails are responded to quickly, effectively and compassionately, using judgement to prioritise and escalate medium to high-level complex queries and urgent issues to other members of the Brokerage Teams
• Input data and maintain records on the Council Case Management System alongside established IT systems Maintaining and closing individual's records when services have changed or ceased
• With support review referrals which are received into the Brokerage teams for completeness and accuracy, independently resolving issues where feasible. Identifying and highlighting inconsistencies, delays or risks within brokerage activity, escalating where required to support timely and cost-effective service delivery
• Develop and maintain effective professional working relationships and communication with Providers, Social Work teams, Commissioning, Contracts and Quality, Health Services, and other key stakeholders, providing accurate, timely and comprehensive responses to all queries ensuring deadlines are met with minimal supervision and escalating as appropriate
• Undertake all processes and duties in a timely and efficient manner, prioritising workload according to the urgency of the request received. Ensuring effective communication with the originators of request

Training

Successful completion of this apprenticeship gives you an accredited Business Administration qualification at level 3.

• Workplace Learning
• Provided with a 1:1 Tutor
• Self led learning
• Delivery - Virtual interactive workshops

After the apprenticeship

At the end of the apprenticeship programme, it is anticipated that you will be employment ready, and will be given the opportunity to apply for any available permanent employment opportunities within the service and across the council.

Skills

• Communication skills
• Organisation skills
• Customer care skills
• Administrative skills

Qualifications

• Essential: GCSE, English and Maths (grade C / 5 or above)

Things to consider

There may be a requirement to work outside of the flexible working band hours to support service delivery.

About the employer

Calderdale Metropolitan Borough Council is the local authority of the Metropolitan Borough of Calderdale in West Yorkshire, England. Calderdale is set in the beautiful South Pennines in West Yorkshire, a vibrant Metropolitan Borough, and an active part of Leeds City Region. With a career move to Calderdale Council, you will find a meaningful way to contribute. You will also make a real difference to others. With over 600 services, we offer a wide variety of roles. So, you can use your skills and experience to help others and make Calderdale a better place for everyone.

Apprenticeship details

• Course: Business administrator (level 3), Business and administration
• Apprenticeship level: Advanced (level 3)
• Training provider: JGA LIMITED
• Expected duration: 1 Year 9 Months
• Hours: 37 hours a week. Working week: Monday - Friday, 9.00am to 5.00pm. Flexible working hours, including home-working (subject to the needs of the role).
• Start date: 6 January 2027
• Positions available: 1
• Wage: £15,392 to £24,454.04 a year