Retail Advisor Apprentice

The role of a Retail (Parts) Advisor Apprentice is diverse. You'll be working behind the scenes receiving deliveries and at the front desk serving Mercedes-Benz customers. You'll learn skills in managing stock, merchandising, forecasting and analysing purchasing habits, as well as developing your ability to retain customers.

What you'll do

The role of a Retail (Parts) Advisor Apprentice:

• Building and maintaining relationships with internal and external customers, both in person and over the phone
• Developing relationships with other departments
• Preparing orders
• Meeting deadlines
• Stock control / Management
• Processing warranty claims and payment
• Identifying parts

Business development / planning

• Marketing and visual merchandising
• Forecasting and budgeting
• Managing logistics, including organising and arranging deliveries

Training

You will learn the key principles, practices and skills that underpin the role. You will achieve a Level 3 Retail Team Leader qualification to further develop and apply your skills in more complex situations.

Training is delivered at the state-of-the-art Mercedes-Benz Apprentice Academy in Milton Keynes, via a block release programme.

After the apprenticeship

Completing an apprenticeship is just the start of your career at Mercedes-Benz. Examples of some career paths our graduates have taken are:

• Parts process specialist
• Parts supervisor
• Parts manager
• After sales manager
• May lead to sales executive

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Number skills
• Logical
• Team working
• Initiative
• Patience

Qualifications

• Essential: GCSE, Additional GCSE subject (grade Grade A*-C/9-4)
• Essential: GCSE, English (grade Grade A*-C/9-4)
• Essential: GCSE, Maths (grade Grade A*-C/9-4)

Things to consider

Please consider the time to travel to the site of employment daily and consider the cost of travel in relation to apprenticeship wages. The employing retailer dictates the remuneration that apprentices receive. They are required to pay, at least, the National Minimum Wage.

About the employer

Mercedes-Benz is a globally recognised company whose range includes some of the most valuable brands in the automotive industry.

Apprenticeship details

• Course: Retailer (level 2), Sales, marketing and procurement
• Apprenticeship level: Intermediate (level 2)
• Training provider: MERCEDES-BENZ CARS UK LIMITED
• Expected duration: 1 Year 2 Months
• Hours: 40 hours a week. Working week: To be confirmed by the employer.
• Start date: 1 December 2026
• Positions available: 2
• Wage: £16,640 a year