Apprentice Business Administrator

A great opportunity to start your career while gaining a recognised apprenticeship qualification. You'll support day-to-day business operations, work closely with our Administration and Operations Teams, take on meaningful responsibilities, and receive full training throughout.

What you'll do

Key Responsibilities

• Supporting the administration of customer installations across boilers, air conditioning, solar and battery products.
• Updating customer and job information accurately across our internal systems.
• Helping prepare jobs before installation and checking that required information and documentation is available.
• Communicating with customers by telephone and email.
• Liaising with engineers, subcontractors and other members of the Eco Happy team.
• Supporting the team with installation paperwork and completed job documentation.
• Helping ensure customer finance and payment information is correctly recorded and progressed.
• Assisting with customer queries and directing them to the appropriate person or department.
• Monitoring outstanding administrative tasks and following them through to completion.
• Supporting aftercare and post-installation administration.
• Preparing and maintaining spreadsheets, reports and internal records.
• Helping identify missing information or discrepancies and escalating these to the appropriate person.
• Providing general administrative support across the business.
• Learning and following Eco Happy's processes and procedures.
• Contributing ideas about how our systems and processes could be improved.

Training

Velocity apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team.

Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects.

Throughout the apprenticeship, learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme.

After the apprenticeship

The role offers long-term security and the opportunity to progress into a permanent position.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Team working
• Initiative
• Friendly & confident
• Reliable & punctual
• Quick to learn systems
• Telephone confident
• Good written skills
• Positive attitude
• Time management
• Microsoft Office skills

Qualifications

• Essential: GCSE, 3 more other than English and Maths (grade A*-C/ 9-4)
• Essential: GCSE, English (grade A*-C/ 9-4)
• Essential: GCSE, Maths (grade A*-C/ 9-4)

About the employer

Eco Happy is a fast-growing UK home improvement and renewable energy business specialising in boilers, air conditioning, solar PV and battery storage.

We pride ourselves on delivering a great experience for our customers while creating a positive, ambitious and supportive environment for our team.

As the business continues to grow, we're looking for a Business Administration Apprentice who wants to start their career in a busy commercial environment and gain experience across different areas of a growing company.

Apprenticeship details

• Course: Business administrator (level 3), Business and administration
• Apprenticeship level: Advanced (level 3)
• Training provider: VELOCITY 1ST LIMITED
• Expected duration: 1 Year 4 Months
• Hours: 37.5 hours a week. Working week: Mon – Fri 9 am -5 pm.
• Start date: 2 November 2026
• Positions available: 1
• Wage: £15,600 a year