Level 2 Administration Assistant Apprentice

Join Resolve ASB as a Level 2 Administration Apprentice, supporting our learning & development team as well as assisting with events, member services and day-to-day office activities while developing practical administration and digital skills in a friendly team.

What you'll do

Main Responsibilities:

• Support the administration of training courses, events and apprenticeship programmes, including bookings, joining instructions, registers and learner records.
• Assist with monitoring email inboxes, responding to routine enquiries and escalating more complex queries to colleagues or supervisors.
• Answer telephone calls professionally, take messages and direct enquiries to the appropriate person.
• Maintain accurate electronic and paper-based filing systems and ensure records are kept up to date.
• Support meetings by preparing papers, taking minutes and distributing notes and actions as required.
• Collect and process learner, delegate and customer feedback and support the production of simple evaluation reports.
• Assist with basic data analysis and reporting, including member engagement, course attendance and feedback summaries.
• Assist colleagues with the preparation, coordination and delivery of conferences, events and presentations.

Company Benefits:

• 22 days' annual leave plus bank holidays.
• Annual leave increases by one day per completed year of service, up to 25 days.
• Supportive team environment and opportunities for professional development.

Training

Administration Assistant Level 2 apprenticeship standard.

After the apprenticeship

Resolve is a small organisation experiencing growth. Subject to business needs and successful completion of the apprenticeship, there may be opportunities to progress into a permanent administrative role in a specific area of responsibility.

Skills

• Communication skills
• IT skills
• Organisation skills
• Customer care skills
• Team working

Qualifications

• Essential: GCSE, 5 x including English and maths (grade 4/C and above)

About the employer

Resolve ASB is a not-for-profit organisation that develops, shares and influences best practice in tackling anti-social behaviour across the UK. Since 1995, Resolve has helped shape policy and practice and is recognised nationally for its specialist expertise. They are a small, friendly team offering a flexible, supportive and collaborative working environment, with a strong commitment to continuous professional development.

Apprenticeship details

• Course: Administration assistant (level 2), Business and administration
• Apprenticeship level: Intermediate (level 2)
• Training provider: DAMAR LIMITED
• Expected duration: 1 Year
• Hours: 35 hours a week. Working week: Monday to Friday between the hours of 8:00am to 5:00pm.
• Start date: 2 November 2026
• Positions available: 1
• Wage: £16,000 a year