Admin Optical Assistant Apprentice

We seek a friendly, organized Optical Assistant/Receptionist to greet patients, schedule appointments, handle calls, and assist with frame selection. Ensure smooth operations by managing records, processing payments, and coordinating with staff. Strong communication and customer service skills required.

What you'll do

• Customer Care: Greet patients warmly, assist with their enquiries, and guide them through their appointments
• Appointment Management: Schedule appointments, update diaries, and send reminders to ensure efficiency
• Frame and Lens Assistance: Help patients choose frames and lenses suited to their needs, providing helpful advice and recommendations
• Administration: Maintain accurate patient records, handle incoming calls, process payments, and verify insurance details
• Reception Area: Keep the reception tidy and well-presented, ensuring a professional and welcoming environment
• Team Support: Liaise with optometrists and colleagues to ensure seamless patient care and workflow
• Problem Solving: Address patient concerns or queries promptly and professionally

Training

• Business Administrator Level 3
• End Point Assessment
• Work-Based Training
• Functional Skills (if necessary)

After the apprenticeship

• Upon completion of this apprenticeship there is the possibility of a permanent position being offered to the right candidate with further training to progress professionally within our organisation

Skills

• Communication skills
• IT skills
• Organisation skills
• Customer care skills
• Problem solving skills
• Team working
• Confidence with customers
• Professionalism
• Flexibility & Adaptability

Qualifications

• Essential: GCSE, English (grade 9-3 A*-D)
• Essential: GCSE, Mathematics (grade 9-3 A*-D)
• Essential: Knowledge of, MicroSoft Office Applications (grade Experience)
• Desired: Customer Service, Experience (grade Previous)

Things to consider

Why Join Us? We offer a supportive working environment with opportunities for development. If you're passionate about delivering outstanding customer care and want to grow in a dynamic team.

Personal Qualities Required:

• Well spoken
• Excellent telephone manner
• Knowledge of MicroSoft Office is essential
• Personal presentation is of most importance

About the employer

The Eye Clinic has a reputation for exceptional eye care. With state-of-the-art technology and a dedicated, experienced staff. We ensure that each client is provided with unparalleled service.

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Our patients are always treated with care, understanding and attention to detail. No concern is too small for us. Whether you are interested in a comprehensive eye exam or are in the mood for a new pair of frames, our goal is that you leave us with bright, happy and healthy eyes.

Apprenticeship details

• Course: Business administrator (level 3), Business and administration
• Apprenticeship level: Advanced (level 3)
• Training provider: INTEC BUSINESS COLLEGES LIMITED
• Expected duration: 1 Year 9 Months
• Hours: 35 hours a week. Working week: Monday- Friday, 9.00am- 5.00pm.
• Start date: 27 October 2026
• Positions available: 2
• Wage: £14,560 a year