Apprentice Receptionist

We are looking for an apprenticeship to join our small but friendly team to work on reception at our busy GP practice.

What you'll do

• Greet and welcome visitors in a professional manner
• Answer and direct phone calls
• Signpost patients to correct service
• Initiating contact with and responding to requests from patients, team members and external organisations
• Clinically code data on EMIS web clinical system
• Scan documentation when required
• Data entry of new and temporary registrations and relevant patient information as required
• Input data into patients healthcare records as necessary
• Manage queries as necessary in an efficient manner
• Maintain a clean, tidy and effective working area
• Monitor and maintain reception area
• Support clinical staff with general tasks as requested

Training

Training will be at the practice.

After the apprenticeship

To be discussed with the applicant.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Administrative skills
• Team working
• Initiative
• Patience

Qualifications

• Essential: GCSE, English (grade 3-9)
• Essential: GCSE, Maths (grade 3-9)

About the employer

We are looking for someone to join our small, friendly team at our busy GP practice. We currently have 2 GP's, 1 Practice Nurse and 1 Health Care assistant. We pride ourselves in providing excellent customer service and maintain a welcoming environment for our clients and employees.

Apprenticeship details

• Course: Customer service practitioner (level 2), Sales, marketing and procurement
• Apprenticeship level: Intermediate (level 2)
• Training provider: CITY OF SUNDERLAND COLLEGE
• Expected duration: 1 Year
• Hours: 30 hours a week. Working week: Monday to Friday - times to be confirmed.
• Start date: 26 October 2026
• Positions available: 1
• Wage: £12,480 a year