IT Support Apprentice

This is an ICT Level 3 Apprenticeship role - split 80/20 between employment with the employer, and learning and gaining qualifications with Solveway Apprenticeships!

What you'll do

• Assist with the diagnosis and resolution of hardware, software, and network issues
• Support the installation, configuration, and maintenance of devices and systems
• Assist with user account management and system access
• Support system monitoring, updates, and routine maintenance
• Maintain accurate records of support requests and technical activity
• Communicate effectively with colleagues and stakeholders to provide efficient IT support

Training

Remote Learning.

Information and Communications Technician Level 3 Apprenticeship Standard:

Training Provided:

• CompTIA A+
• Microsoft AZ-900

After the apprenticeship

After successfully completing the Level 3 Information Communications Technician apprenticeship, the apprentice will have developed practical IT support skills, technical knowledge and professional workplace behaviours to support progression within the organisation.

The apprentice may be considered for progression onto a higher apprenticeship, such as the Advanced IT Level 4 programme, subject to performance and business needs.

There may also be opportunities to progress into more senior IT roles within the organisation, supporting a long-term career within IT, digital infrastructure or technical services.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Team working

Qualifications

• Desired: GCSE, English (grade 4)
• Desired: GCSE, Maths (grade 4)

Benefits

Free onsite parking.

About the employer

This company operates at the forefront of the IT sector, where effective technology systems are the backbone of our daily operations. Our dedicated IT function is crucial in maintaining secure, reliable, and efficient systems for both internal users and broader business functions. Joining us means becoming part of a team that values innovation, reliability, and continuous improvement in the digital landscape.

Apprenticeship details

• Course: Information communications technician (level 3), Digital
• Apprenticeship level: Advanced (level 3)
• Training provider: SOLVEWAY LIMITED
• Expected duration: 1 Year 3 Months
• Hours: 37.5 hours a week. Working week: Monday - Friday 8.30am - 5.30pm.
• Start date: 28 October 2026
• Positions available: 1
• Wage: £16,000 a year