Apprentice Receptionist

Acting as the first point of contact, you will be responsible for providing a professional and welcoming service to learners, staff, external stakeholders and any other visitors to SS&L. You will ensure all enquiries are handled efficiently and courteously, while supporting the smooth day-to-day administration and support to colleagues.

What you'll do

Reception & Customer Service

• Welcome and assist visitors, learners, staff, contractors and external stakeholders in a professional and friendly manner
• Manage the reception area, ensuring it is clean, organised and presentable at all times
• Respond to enquiries in person, by telephone and via email, directing individuals to the appropriate person or department ensuring CRM is up-to-date
• Maintain visitor sign-in procedures and issue visitor badges
• Ensure safeguarding, security and health and safety procedures are followed for all visitors
• Provide initial information to potential learners relating to apprenticeships, 16 – 19 courses, adult skills and community learning
• Keep abreast of the organisation's curriculum offer to be able to provide accurate information

Mandatory Duties:

Communication & Administration

• Monitor and manage shared email inboxes, responding to routine enquiries and forwarding messages as appropriate
• Monitor and respond to enquiries received via CRM, signposting to the most appropriate colleague within the organisation
• Provide administrative support to colleagues, prioritising work as appropriate
• Take minutes of meetings
• Maintain accurate records in line with organisational requirements and data protection legislation
• Support with booking and preparation of meeting and teaching rooms
• Process DBS applications
• Receive, sort and distribute incoming post and deliveries
• Prepare and post outgoing mail

Learner Support

• Gather and check learner evidence
• Support with exam invigilation

Compliance & General Responsibilities

• Maintain confidentiality and handle sensitive information appropriately - Comply with organisational policies, including safeguarding, equality & diversity, health & safety and data protection requirements
• Act in a professional manner that promotes the organisation's values and reputation
• Undertake any other reasonable duties commensurate with the level of the post

All employees are expected to demonstrate our values: Collaboration, Growth, Excellence and Innovation. Living these behaviours day-to-day is a core expectation of your role and all employees will be developed and coached to properly engage with our expected behaviours, as outlined in our behaviours' framework

All employees are expected to have a commitment to promoting Equal Opportunities. All employees are expected to have a commitment to the safeguarding and welfare of SS&L learners and staff.

After the apprenticeship

Potential of a permanent role.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Initiative

Qualifications

• Essential: GCSE, English (grade 4 (or Level 2 equivalent))
• Essential: GCSE, Maths (grade 4 (or Level 2 equivalent))

Benefits

• 29 days annual leave (pro rata) + bank holidays + up to 2 gifted Christmas days and a day off for your birthday
• Up to 2 paid volunteering days
• Totum discount card
• 45p mileage rate
• NEST Pension Scheme
• On-site parking at certain venues
• Contractual sick, maternity & paternity pay for up to one year (after qualifying period)
• Shared parental leave

About the employer

At SS&L we're proud of our culture and everyone plays a part in building SS&L as a great place to work. Most importantly, it's how we all help to change lives through learning. We're guided by four values:

We expect everyone who joins us to bring these to life in how they work, not just what they deliver. If you thrive on working collaboratively with others, pushing yourself and your

colleagues to improve, holding yourself to high standards and looking for better ways of doing things, you'll feel right at home here

Why work for us

We view our staff as an essential component in providing the very best learning opportunities and services to our learners and business partners. Here at SS&L, our aim is not just to provide the very best learning opportunities to all; we also want to offer the very best working opportunities for our staff.

If you choose to join our dedicated staff team, you will find that SS&L provides a supportive and well-balanced working environment in which we help our staff to develop and grow in their roles.

Apprenticeship details

• Course: Business administrator (level 3), Business and administration
• Apprenticeship level: Advanced (level 3)
• Training provider: SOMERSET SKILLS & LEARNING CIC
• Expected duration: 1 Year 6 Months
• Hours: 37 hours a week. Working week: Monday to Thursday, 8.30am - 5.00pm. Friday, 8.30am - 4.30pm.
• Start date: 2 November 2026
• Positions available: 1
• Wage: £25,480 a year