Retail Customer Service Advisor Apprentice

Sutton Auto Factors wish to add to their existing team of Retail sales advisors with an apprenticeship route. Learning all aspects of the business and working with a team of skilled professionals who are passionate about their role and industry.

What you'll do

Work activities will include but are not limited to:

• Stock management; check for missing/damaged items, store and pick & pack goods.
• Maintain stock records and documentation.
• Taking customer orders either over the counter or the phone.
• Gain a good knowledge of parts sold to advise customers day to day.
• Deal with internal & external queries in a timely manner.
• Keep all filing up to date.

Use internal computer systems to track stock, record transactions and aid your customer communications.

Liaise with other branches by telephone, email and other communication methods re stock, deliveries and customer enquiries.

Be prepared to vary your working day, if it is quiet on the counter, you may be required to work in the stock room, auditing or ensuring that stock levels are as they should be.

Getting to know your customers and your products. The best way to ensure repeat business is to deliver exceptional customer service at all times.

Training

We host supporting workshops regularly throughout the apprenticeship which you will attend in person at our designated training site/campus. These workshops are carefully designed to support the learning required throughout the apprenticeship programme.

You will work with expert assessors and tutors to develop new knowledge, skills and behaviours within the profession.

You will experience a blended learning model.

Please note: This is an apprenticeship vacancy, and the advertised closing date is provided as a guide only. The employer wishes to review applications and interview suitable candidates as they are received. As a result, this vacancy may close earlier than the advertised date if a suitable candidate is identified or if a high volume of applications is received. We therefore encourage interested applicants to apply as early as possible to avoid disappointment.

After the apprenticeship

Long term permenant position within the business with continued career development.

Skills

• Communication skills
• Attention to detail
• Organisation skills
• Problem solving skills
• Logical
• Team working
• Initiative
• Physical fitness

Qualifications

• Essential: GCSE, English (grade Grade 3 or equivalent)
• Essential: GCSE, Maths (grade Grade 3 or equivalent)

Things to consider

A genuine interest in cars would be an advantage with the desire to learn about car parts and be passionate in your role but not essential.

Benefits

Staff discount is available and sales bonus incentives.

About the employer

Sutton Auto Factors are a leading independent motor factor based in Nottinghamshire and Derbyshire.

Our aim is to deliver the best products at the most competitive prices, along with the highest standards possible in service and customer care.

We offer choice and value by stocking and developing a complete range of automotive replacement parts and accessories for all modern cars and light commercial vehicles.

Apprenticeship details

• Course: Retailer (level 2), Sales, marketing and procurement
• Apprenticeship level: Intermediate (level 2)
• Training provider: WEST NOTTINGHAMSHIRE COLLEGE
• Expected duration: 1 Year 2 Months
• Hours: 37.5 hours a week. Working week: Monday - Friday, 9.00am - 5.00pm. Some weekend work may be required from time to time. 30 mins lunch break.
• Start date: 2 November 2026
• Positions available: 1
• Wage: £15,600 a year