Internal Sales Apprentice

The Internal Sales Apprentice is expected to understand and learn how the Sales Department works and is responsible for learning product specifications, prices, how delivery costs and times are calculated and how a modern Sales office operates.

What you'll do

The Internal Sales Apprentice will work towards ensuring that goods, services and documentation are dealt with efficiently, that they are of the right quality, quantity, and that they are to the satisfaction of the Customer and Company.

Main Duties:

• To ‘buddy up' with a member of the existing sales team to begin learning processes
• To learn how to use relevant aspects of the computer system
• To make outgoing Sales telephone calls
• To take telephone calls to the Sales office as part of the learning process
• To learn how to provide support for the external sales team
• To learn general administrative duties
• To attend any training sessions, “toolbox talks” or other company training given
• To liaise with other departments in order to understand how the whole Company operates
• To build up relationships with existing and new customers
• To learn how to be proactive in a busy Sales office environment

Health & Safety Responsibilities:

• To ensure they comply with the Company Health & Safety Manual and procedures
• To report all accidents / incidents / misuse of Company equipment immediately
• To develop good housekeeping practices within the office working areas
• To observe safe working practices in and around any equipment

Training

The apprentice will be allocated with an assessor who will visit them within the workplace once every 6-8 weeks. In addition, they will attend online lessons, once a fortnight. The apprentice will be expected to complete 6 hours 'off the job' each week.

After the apprenticeship

On completion of this apprenticeship, there could be a permanent position available for the right candidate.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Logical
• Team working

Qualifications

• Essential: GCSE, English (grade C/4)
• Essential: GCSE, Maths (grade C/4)

Things to consider

The apprentice will have:

• Will have good basic IT skills
• Will have good problem-solving skills and be able to work on their own initiative
• Will be able to display diplomacy and sensitivity when required
• Will be resourceful and able to troubleshoot
• Will have good analytical skills
• Will have good basic verbal and written communication skills
• Will have good attention to detail and a methodical approach to work
• Will have good organisational abilities
• Will be keen to learn all aspects of the position and how a Sales office operates
• Will want to seek a prosperous and rewarding career in a long-established midlands organisation

About the employer

Palmer Timber is a long-established UK timber and panel products supplier based in Cradley Heath, West Midlands. Founded in 1916, the company provides a wide range of products including softwood, hardwood, engineered timber, cladding, and decorative panel products, serving customers across the construction, manufacturing, and joinery sectors. With over 100 years of industry experience, Palmer Timber is known for its timber processing services, cut-to-size facilities, and nationwide delivery.

Apprenticeship details

• Course: Business administrator (level 3), Business and administration
• Apprenticeship level: Advanced (level 3)
• Training provider: HALESOWEN COLLEGE
• Expected duration: 1 Year 4 Months
• Hours: 37.5 hours a week. Working week: Monday - Friday 8.30am - 5.00pm with 1 hour for Lunch.
• Start date: 26 October 2026
• Positions available: 1
• Wage: £15,600 a year